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"Staff was just great. Room was cleaned , AC working great. Had a bit of a problem lighting up the fireplace. "

"Clean room and good location. Variety of experiences with staff from friendly to lacking ‘warmth’. Choice of breakfast food decreased during our stay. "

"Hotel clásico, mantiene la esencia de lo tradicional y antiguo. Cerca de sitios de interés, restaurantes, tiendas de artesanias, y cerca del arco y del parque central. Nos pareció bien por el precio con añgunos aspectos a mejorar… volvería y lo recomiendo."

"Location was ideal for our trip- just walking around Antigua. The pool was nice and we liked our room a lot. We were charged an additional fee in cash USD upon arrival (40 bucks) and then they wanted bills in better condition and I was confused about that and we had ri go through all of my bag to find acceptable bills. Breakfast is often included but it wasn’t on our reservation- my understanding is because we booked through Expedia. "

"Wonderful hotel, will be back!"

"Beautiful place definitely we gonna come back next trip back to Guatemala "

"Hermoso!!"

"This property is perfectly located just a block away from the Santa Catalina Arch and may other landmarks like the San Jose Cathedral and park. A Starbucks on the corner which was a plus. Overall great stay. When I come back to Antigua definitely staying there again. I traveled with my mom and aunt and they enjoyed their stayed as well."

"First and foremost, the staff at El Carmen are wonderful, especially Arnold who took care of us from arrival to departure and the staff at breakfast. Our room was lovely, well-appointed and had a fantastic hot shower. We loved having lunch in the courtyard and breakfast on the terrace. The food was really good and well-priced. After 6 weeks in Guatemala, we can say this was our favorite hotel experience."