Outlet Bay

Worst hotel experience ever! The elevator was broken throughout our entire stay, making things extremely inconvenient. To make matters worse, the guy at reception tried to charge me twice for the city tax, even though I had already paid it just 10 minutes earlier! Absolutely disappointing. I would not recommend staying here. I will NEVER comeback! I also felt terrible for the poor staff member who had to carry our 23kg luggages from the 3rd floor all the way down to the main floor. Worst experience!

Convenient location, I got a discounted price. I asked and was given a courtesy late checkout time by 30 minutes. Comfortable bed. Fancy toilet with many buttons for washing one's undersides. But it was a really hot day and there was no way to turn off the heated toilet seat. Shower head was good. There are cheaper public parking garages on Beverly Blvd and Wilshire Blvd one block away. Best of all is Chaumont Bakery, only 5 mins. walk away on Beverly Blvd, a great place for brunch. Order the almond croissant and mushroom omelet, they are divine.