4/10 (不満)
Laura Z.、Monument, CO
2026 年 1 月 12 日
良かった点 : 清潔度
While the villa was lovely, we had several issues that were unacceptable.NO hot water the entire week. Three women for a week with no hot water. We bathed using pots and pans from the kitchen, washing our hair once the entire week. There was no internet when we arrived. The owner assured us it had never been a problem, but upon reading the guest book, the complaints were there in September about non existent Internet. The owner fixed it by running a cable out the window in the living room to the roof which meant we had living room window open all week with cold stormy weather. There were also numerous lightbulbs that needed replacing, which the owner came by to replace around day 3. Perhaps most disturbing for three women, was that the owner (irritated that we were not happy about no showers) twice in a sarcastic way said we could come back to his house to shower. Very disturbing. We were away from the house most days. While we were aware the owner was entering the house on specific days to address the water, light, and internet, he came in other days without notifying us. We could tell by the smell of cigarette smoke in the house. To add insult to injury, the management company Raro Villas has ghosted us. At one point they said they were turning it over to customer service and then never responded again no matter how many times I reached out.
Laura Z.
2025 年 9 月に 6 泊滞在