Oskar Reinhart Collection - Am Roemerholz Tours

Clean room. Staffs are friendly

Me and my family went to Switzerland for a fun planned trip we found a listing near the Zurich HB station for check in we had at 3pm we got there around 3:15pm we looked at the main desk we saw that it said go to the back door while there was a whole check in desk at the front fully empty at the back we had to wait around 45 minutes for the owner to come around to check me and my family in and not just that we entered the building to see that our room still wasn’t ready after an hour and 45 minutes of waiting they finally finished cleaning, we entered the room to see still a couple trash pieces on the ground and to find out the listing didn’t have AC even though it mentioned having AC instead they give us a broken down taped fan as a replacement and at the end to end it off they only provide one bathroom to share to other hotel customers with 65 Swiss francs for room service that was horrible very bad experience with heat during the night only having a useless broken down fan very bad hotel and the worst experience nobody should ever have to stay here and have to feel this pain.

Worse hotel that we have been in the last five years, terrible hotel, no air conditioning, we had to "sleep" in a 28 degrees room temperature, of course, we couldn't sleep. We stayed in room 417, terrible bed, not clean, bed was damaged, mildew in the bathroom, damaged shower support, elevator in terrible conditions, main entrance dirt and tired. To make the situation worse, my wife was bite for insects on her face and body, what we suspect to be a bed bug. We definitely do not recommend this place at all. In the pictures it looks great but the reality is the opposite. Management did not respond our emails complaining about the hotel, what for us mean a very poor management and no respect for the guests, this poor management is an exception to the beautiful and cordial people of Swiss. Unfortunately we have another reservation for two nights, and we are trying to cancel it without charger, but as I mentioned before, the management doesn't answer our emails. We definitely will not stay there again, we may lose our money, but our health is more important. Good luck to you if you decide to stay at this place.