Room was not ready at check in time. Waited at the front desk for 20 minutes before they could tell me things weren't ready and that they would have to call me when I could check in. No offer of compensation for the huge inconvenience.
Melanie
2024 年 5 月に 1 泊滞在
8/10 (良い)
Terri
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to everything, food, shopping,movies & college. Large rooms w/sitting area. Bathroom tubs could use a little work but overall nice hotel.
Terri
2024 年 5 月に 2 泊滞在
6/10 (普通)
Lisa
2024 年 5 月 5 日
Lisa
2024 年 5 月に 1 泊滞在
4/10 (不満)
Melinda
出張, 家族旅行
2024 年 4 月 25 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2 night stay - First evening was woken by blaring alarm from neighboring room at 5 am, called the front desk and was told that they would call the room. Waited for 5-10 mins and alarm did not stop, had to go down to the lobby to convince the staff that the guest should probably be checked on to ensure they were ok. Staff member knocked on door with no answer and shrugged his shoulders. I had to recommend that he maybe should go in the room for a wellness check of the guest. Turns out the guest was ok but just a heavy sleeper. Following morning shower was broke and would not turn on, resolution was to give a key to another room to travel between for a family of 5 to shower for the day because maintenance was not there that day. Then later in the evening we had to ask if we could get a new room with a functioning shower, which was accommodated. Staff seemed to give little interest in resolving problems or offer some kind of compensation for the inconveniences.
Melinda
2024 年 4 月に 2 泊滞在
6/10 (普通)
Curtis
2024 年 4 月 21 日
Curtis
2024 年 3 月に 1 泊滞在
10/10 (非常に良い)
wendy
グループ旅行
2024 年 4 月 10 日
良かった点 : 設備とサービス
The best part was the lady ( I wish I got her name) blonde n some color in her hair was the nicest person I ever met at any hotel. She goes above and beyond. So thank you to her I will be back.
wendy
2024 年 4 月に 2 泊滞在
6/10 (普通)
Jennifer
家族旅行
2024 年 4 月 8 日
There was a bad smell in the hallway, there was food in the pullout bed, and the people above us were so noisy at midnight yet it was hard to sleep.
Jennifer
2024 年 4 月に 2 泊滞在
6/10 (普通)
Katie
家族旅行
2024 年 4 月 7 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Dirty, front desk staff very unhelpful and not knowledgeable about the property. Breakfast poor and staff very unhelpful
Katie
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
Brenda
2024 年 4 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was clean, and affordable.
Brenda
2024 年 4 月に 1 泊滞在
8/10 (良い)
Jennifer
家族旅行
2024 年 4 月 3 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We've stayed here before. The kids love the pool area and the game room. The common areas weren't quite as clean as in the past. We received good service from the staff when we needed them. Breakfast was always stocked with food even when busy on the weekend. The first impression of the hotel concerning the staff wasn't so positive. They were smoking out front at the entrance. Yikes. Not professionally dressed or very welcoming. Since this wasn't our first visit, we overlooked these things. A bit off putting!