Pros: The house is beautiful and well appointed! The furnishings throughout the house are all high end, in excellent condition and comfortable. There's plenty of space to spread out and the house comes with a variety of activities for the whole family. The themed rooms/secret playroom are fabulous for the kids! It was great that we all had our own private rooms with en-suites. The pool & hot-tub were well kept and clean. Having 2 laundry facilities and 2 dishwashers was a definite plus.The movie theater was utilized almost the whole time. Cons: After paying an all in price of $1,250 per night, we expected more from the property. Being well experienced vacation home renters, the management and amenities of the property left much to be desired. To start, the internet was hit and miss.We let the property managers know right away and then again days later and yet the issue was never resolved.To have a movie theater that streams movies from the internet that was either offline or intermittent was a nightmare. We ended up using our cell phone hot spots to stream the movies. Two of the arcade games in the game room were broke, however when we alerted management, they did send someone out to fix the next day. Or largest point of contention was that after spending $1,250 a day to rent this place, it came with virtually no staples. In every other house we have ever rented, there has at least been a small supply of your everyday staples. Upon arrival we noted that each bathroom had the remaining roll of TP from the previous guest and 1 small additional one. With a house full of girls, we were hitting up the store in no time. The property management also left us with a small baggie containing a travel size bottle of dish soap, a sponge, 1 dishwasher pod and 2 garbage bags. This is a small consolation gift given that we had 14 guests staying with us. Unlike every other house, this house had no spices, no salt or pepper, no paper towel, no napkins, no hand soap, no tin foil, no cling wrap, no baggies, etc. We had to go to the store to stock the house with virtually everything. Each bathroom did have a small travel shower set. We also had to pay $60 per day in order to heat the pool and or hot tub. You can't heat both at the same time. There is no way we spent $360 to heat a pool for 6 days. We also spent $120 in fogger and bug spray because the biting flies and mosquitoes carried us away come dusk daily. The house backs up to a swamp/wetland area.
