Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We love staying at Margaritaville in one of the cottages!! To have space to spread out and room for everyone is very important to us!However, the customer service of the VStay company was awful. The towels left for us to use were worse than what my husband would wash our cars with. Rough and they left lint all over us. We went out and bought our own bath towels. There are no towels for drying dishes. When asked for better towels the customer service person brushed me off. Same when I reported that the fan in the bathroom makes a loud squeal. She said she'd let maintenance know, but never wrote down which cottage we were in. And, when I wanted 1 dishwasher tab (we stayed 9 nights and were only left 4 tabs) I got the biggest brush off. Yet, when I saw housekeeping next door and asked for 1, they were happy to help. The disregard and unprofessionalism was incredibly disappointing, and we are return guests. National Margarita Day was a big disappointment this year! The trees along the drive to the hotel were not lit this year while we visited which was disappointing. And, one more complaint... can there be some hooks put into the cottages to hang your wet towels? Not a one... really???