Worst VRBO experience ever! I found a “new” listing (#2771563) for the same house w/no reviews. I reported this to VRBO.
We rent a large house every year for an extended family vacation, researching & reading reviews. We took a chance on this one given 1 review & the thought that the house was a relatively new build. Please look elsewhere if you are considering this property! When we requested a refund of the cleaning fee due to the poor condition of the home & delayed access, the management company laughed at us. I do not feel like that was an unreasonable or funny request.
1. At our 4:00 PM check-in, the cleaning crew was still in the home. We were kicked outside w/a baby & sleeping toddler in the 97 degree heat for close to 2 hours after the contracted check-in time while they finished. When we mentioned the delay, the management company told us that this was a scheduling error. Based on other reviews, this is not the case. We had to re-vacuum the entire house to pick up dirt, shards of glass & visible trash.
2. Crumbs & used Band-Aids b/w the sheets in one room. This bedroom had not been serviced & did not have the sheets cleaned/changed. We had to strip the bed & wash the sheets at midnight.
3. The pool was green when we arrived & we were told it was normal. It looked blue later in the week. The pool maintainer came twice during prime pool times, kicking us out of the pool & adding chemicals regardless of the test results. Too many chemicals is also dangerous. So either the pool was unsafe for use the first few days of the trip or the last few days… or both.
4. Carpet was stained everywhere. Furniture was missing, different &/or damaged when compared to listing photos. Kitchen table had only half the chairs & those were breaking. Walls had holes, décor in disarray. Bathrooms had broken shower doors & missing toilet paper holders. Shower doors were fixed, but prevented cleaning b/w guests.
5. Linens were cheap. Towels were old, worn & gross. Sheets were new (unpackaged that evening) in some rooms, but all king-size regardless of bed size.
6. TVs & gaming system didn't work, remotes missing batteries, ceiling fans stuck on, switches didn’t control some fans/lights
7. Safety hazards: paint cans in pantry, light fixtures & glass in closets, bunk bed directly under hanging light fixture, chairs rickety
8. House stunk of paint; trying to get paint to dry overheated house & a/c took days to cool it
9. Hot tub & pool linked – must be same temp