屋外プール、プール パラソル、サンラウンジャー

ルネッサンス オーランド アット シーワールドの口コミ

4 out of 5

口コミ

8.8

非常に良い

評価 10 - 1325 件の口コミ中 882 件が非常に良い" "
評価 8 - 1325 件の口コミ中 226 件が良い" "
評価 6 - 1325 件の口コミ中 113 件が普通" "
評価 4 - 1325 件の口コミ中 61 件が不満" "
評価 2 - 1325 件の口コミ中 43 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Kotaro

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
とても綺麗で従業員も親切でした
2023 年 2 月に 1 泊滞在
Assistant Front Office Managerからの返信 (投稿日 : 2023 年 2 月 6 日)
Dear Kotaro, Thank you for taking the time to share your honest feedback regarding your recent stay at the Renaissance Orlando at SeaWorld. Your compliments were a pleasure to read, and we were delighted to learn that our associates took excellent care of you. We will share your kind remarks with our management team and the entire staff. Thank you again, and we look forward to welcoming you back very soon.Cynthia D.Assistant Front Office Manager

10/10 (非常に良い)

Masahiko

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 6 月に 1 泊滞在

8/10 (良い)

Tikara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The air really didn’t work good at all only on 67
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Alicia

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
If planning on going to SeaWorld u can walk over in 3 minutes or less loved that . There are many restaurants around the area or eat at the hotel . Very nice location.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Tyler

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Tyler, Thank you for the wonderful rating for the Renaissance Orlando at SeaWorld. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Omar DeJesusFront Office Manager

10/10 (非常に良い)

Dianne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
nice overnight stay and was able to walk to Sea World...very convenient.
2024 年 5 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Dianne, Thank you for the wonderful review of your recent stay at the Renaissance Orlando at SeaWorld! We are delighted our perfect location helped you create lasting memories by exploring all that Orlando has to offer. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Omar DeJesus,Front Office Manager

10/10 (非常に良い)

Linda、St Petersburg

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The food was amazing. Best wings I’ve ever eaten. Delicious Cuban sandwich. Love the carpet in the rooms, much more comfortable to the feet. Only thing my entire family didn’t like was the firm beds.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Anaeli

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was great
2024 年 5 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Anaeli, Thank you for your fantastic review of the Renaissance Orlando at SeaWorld and the nice rating. We loved having you and providing an unforgettable time with our modern accommodations, family-friendly amenities, and excellent location. It was a pleasure hosting you, and we look forward to welcoming you to stay with us again on your next visit.Omar DeJesusFront Office Manager

6/10 (普通)

Rebecca

良かった点 : 清潔度、施設のコンディションと設備
Ok
2024 年 3 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Rebecca, Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. Thank you again for your feedback, and we look forward to seeing you again on your next visit to our area.Omar DeJesus,Front Office Manager

10/10 (非常に良い)

NIURKA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bello el hotel
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Frank

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel, great food and drinks.
2024 年 3 月に 3 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Frank, Thank you for choosing Renaissance Orlando at SeaWorld and sharing your experience. We are thrilled to know we exceeded your expectations and that you enjoyed our drink as well as food offerings. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Omar DeJesusFront Office Manager

10/10 (非常に良い)

Linda、St Petersburg

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Adriana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Muy bonito y moderno el hotel cerca de muchos lugares turísticos y con excelentes vistas. El personal muy amable y atento.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Nadia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Nadia, We are thrilled you had an excellent stay at Renaissance Orlando at SeaWorld, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Omar DeJesusFront Office Manager

10/10 (非常に良い)

Pamela

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was spacious. Beds were comfortable. Quality of food for in room dining good. Staff very nice and helpful. Onsite restaurant was really good.
2024 年 4 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Pamela, Thank you for evaluating your stay at the Renaissance Orlando at SeaWorld. We are delighted we could provide you a relaxing retreat in your spacious room and that you could enjoy our thoughtful amenities, plush beddings. We are also delighted to learn that our associates took excellent care of you. We will share your kind remarks with our management team and the entire staff. Thank you again, and we look forward to welcoming you back very soon.Omar DeJesusFront Office Manager

8/10 (良い)

Maria

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is very nice and inviting. The room was clean but the bathroom tub has very old stains. The towels were clean but also some of them had old stains as well. The food at the property is very good. I always include the breakfast because of the omelettes!!! They are delicious!!!! They have a very nice stores too and the bar for night people 😁 They have valet parking but self parking is easy too. The staff is very helpful and friendly. I Love this Hotel ❤️
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Nicole

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay with the family! Right outside Seaworld and Aquatica.... Nice pool. We will be back again.
2024 年 4 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Nicole, Thank you for your fantastic review and all the wonderful things you had to say about the Renaissance Orlando at SeaWorld. We loved having you and providing an unforgettable vacation with our family-friendly amenities and excellent location. Thank you once more for your feedback, and we look forward to having you all stay with us again.Omar DeJesusFront Office Manager

10/10 (非常に良い)

Amy、Harvard

2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Emily

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved it
2024 年 4 月に 1 泊滞在

8/10 (良い)

Nicole

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our mini fridge didn't keep things cold I called front desk they sent up maintenance he banged on it and said he would bring another one and never did.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Christi

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My family and our doggo stayed one night for a convention and had an amazing stay. The property is beautiful, the staff is great and very accommodating. Great staycation.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Lori、Carmel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the service! Brandon at the front desk was excellent and helped us with an additional night. He gave us fantastic recommendations and made the check in process enjoyable!
2024 年 4 月に 3 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Lori, Thank you for this outstanding review, and for selecting Renaissance Orlando at SeaWorld for your time in Orlando. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members such as Brandon; we'll be sure to share your kind words with him as well as our entire team. It was a pleasure hosting you, and we do hope to see you again soon.Omar DeJesusFront Office Manager

8/10 (良い)

John Elias

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
The only reason i didnt say excellent was the lack of free wifi and no room service or availability of food choices after 11.pm
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

jorge

2024 年 4 月に 3 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Jorge, Thank you for the great review! It is always exciting to know that we met all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at the Renaissance Orlando at SeaWorld, and we hope to see you again soon. Omar DeJesus, Front Office Manager

6/10 (普通)

Leofric

カップルで旅行
Average
2024 年 3 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Leofric, Thank you for being our guest. We are pleased that you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Omar DeJesusFront Office Manager

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is a well run hotel and great location for those visiting SeaWorld. What I did not care for were the hidden resort And parking fee.
2024 年 4 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear James, Thank you for choosing Renaissance Orlando at SeaWorld and sharing your experience. We are delighted our perfect location helped you create lasting memories by exploring all that Orlando has to offer. However, we regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. Thank you again for your review. We look forward to your next visit!   Omar DeJesusFront Office Manager

10/10 (非常に良い)

Kevin and Betty

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Taykwon

出張, カップルで旅行, 家族旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Poor customer service, bathroom appliances were dirty overcharging
2024 年 4 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Taykwon, Thank you for your stay at our hotel and the feedback. We sincerely apologize that you experienced difficulties during your visit. This is not the level of service we generally provide, and it certainly does not meet our standards. We have shared your comments with our entire staff, and we will take the appropriate action to prevent these issues from happening again. We hope that we will have another occasion to exceed your expectations and welcome you back in the future.Omar DeJesusFront Office Manager

10/10 (非常に良い)

Francis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2024 年 4 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Francis, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Renaissance Orlando at SeaWorld. We hope to have the pleasure of doing so again on your next visit to the area.Omar DeJesus,Front Office Manager

10/10 (非常に良い)

pauline、Spartanburg

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was my first stay here and i absolutely loved it. I would definitely refer this place to everyone i know.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Kimberly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very helpful and friendly I did miss room service the way it used to be — the rolling cart, real silverware and dishes.
2024 年 4 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Kimberly, Thank you for your fantastic review and all the wonderful things you had to say about the Renaissance Orlando at SeaWorld. It is wonderful to hear that you found our associates to be pleasant and courteous. However, we understand your sentiment about missing the traditional room service experience with the rolling cart, real silverware, and dishes. We will certainly take your comments into consideration as we continually strive to enhance our guests' experiences. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Omar DeJesus,Front Office Manager

6/10 (普通)

Matthew、tampa

良かった点 : 清潔度、施設のコンディションと設備
They gave away our room.
2024 年 4 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Matthew, Thank you for sharing your experience at our hotel. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we indeed are sorry. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Omar DeJesus,Front Office Manager

8/10 (良い)

Celeste

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is nice but the rooms are very old and dated for the unreasonably high price! The balcony is extremely small, if a couple checks in the room, both ppl will not be able sit outside. I was just expecting a W hotel level room and was really disappointed that I paid so much for so little!
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Arnold、Scarsdale

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Arnold, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Omar DeJesusFront Office Manager

10/10 (非常に良い)

Brantley

ペット同伴の旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean!
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Laura

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good experience
2024 年 4 月に 5 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Laura, We are thrilled you had an excellent stay at Renaissance Orlando at SeaWorld, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Omar DeJesusFront Office Manager

10/10 (非常に良い)

Ramprasad

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Right opposite to Seaworld which made it very easy to visit. Didn't try the restaurants at the hotel, but good food choices close by.
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Julio

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
How beautifull it is!!
2024 年 3 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Julio, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Renaissance Orlando at SeaWorld. We hope to have the pleasure of doing so again on your next visit to the area.Omar DeJesusFront Office Manager

10/10 (非常に良い)

Bobbie

2024 年 4 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Bobbie, Thank you for the great review! It is always exciting to know that we met all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at the Renaissance Orlando at SeaWorld, and we hope to see you again soon. Omar DeJesusFront Office Manager

10/10 (非常に良い)

Latoya

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property! The pool area was very nice and accommodating. The in-room dining was awesome with great menus. I will definitely recommend to others.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Loriann

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, staff was absolutely amazing.
2024 年 3 月に 2 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Loriann, Thank you for the great review! It is always exciting to know that we met all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at the Renaissance Orlando at SeaWorld, and we hope to see you again soon.Omar DeJesusFront Office Manager

10/10 (非常に良い)

Gabriel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Tanya、Brownstown

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When you first walk in it smells amazing, staff is wonderful we were greeted every time we exited and came back. The rooms are very spacious, house keeping was awesome. Pricey but so worth it, my kids loved the outdoor areas and we could wall to SeaWorld all in all it was the best Spring break. Would definitely recommend and would definitely book here again.
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Eva

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing hotel for families. Great service and kids facilities
2024 年 3 月に 7 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Eva, It was a pleasure to read your fantastic review of the Renaissance Orlando at SeaWorld. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Orlando.Omar DeJesusFront Office Manager

4/10 (不満)

Lanautica

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
This resort was very nice but the extra fee charged was crazy, at check in I paid for my stay full amount after my stay they tried to say I still owe them 200 something dollars after already taking 930$ off my bank card when addressing the situation staff acted clueless after checking out the management told me everything was fine but days later still try to take the 200 something off my card.
2024 年 3 月に 4 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Lanautica, Thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest.Omar DeJesusFront Office Manager

10/10 (非常に良い)

Robert

2024 年 4 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Robert, We are thrilled you had an excellent stay at Renaissance Orlando at SeaWorld, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Omar DeJesusFront Office Manager

10/10 (非常に良い)

Graham

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was 5 star however Expidea was 1star I will book directly with the hotel. Don’t go through Expedia they have no customer service or customer care
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Priya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Priya, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Renaissance Orlando at SeaWorld; we hope to see you again soon. Omar DeJesusFront Office Manager

10/10 (非常に良い)

Yordanis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
1000
2024 年 3 月に 2 泊滞在

6/10 (普通)

Irina

ペット同伴の旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel offers a pleasant experience for families, with numerous child-friendly activities. Most of the staff is remarkably friendly, although it might not be ideal for dog owners. Just a heads-up: if you've got dogs with you, the hotel might not allow leaving them alone in the room. The decision will be influenced by the front desk manager's level of tolerance. I observed that the night manager at the front desk wasn't particularly friendly, and her professionalism left something to be desired. El hotel ofrece una experiencia agradable para familias, con numerosas actividades para niños. La mayor parte del personal es muy amable, aunque puede que no sea ideal para dueños de perros. Sólo un aviso: si tienes perros contigo, es posible que el hotel no permita dejarlos solos en la habitación. La decisión estará influenciada por el nivel de tolerancia del gerente de recepción. Observé que la gerente nocturna de la recepción no era particularmente amigable y su poco profesionalismo dejaba mucho que desear.
2024 年 3 月に 3 泊滞在
Front Office Managerからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Irina, Thank you for your feedback and for letting us know you enjoyed your stay overall. Your comments, however, let us know there are areas where we could focus attention to improve our service. Please accept our sincere apologies for any unpleasant experience you had with one of our associates. We will evaluate what we can do differently in the future to avoid such inconveniences. It was our pleasure serving you, and we hope you will stay with us again when your travels bring you this way.Omar DeJesusFront Office Manager