2/10 (非常に不満)
Amber
グループ旅行
2025 年 8 月 27 日
気になった点 : 施設のコンディションと設備
My friends and I were really excited for the shared home experience. We booked one room with two full beds and a private bathroom. When we arrived they had booked us two separate rooms each with 1 bed and a private bathroom for us to share and said that our original booking which I had booked more than 30 days in advance was no longer available. They said they were giving us an upgrade. The rooms they put us into were children's rooms. One was Minnie & Mickey Mouse themed and the other one was Avengers. This did not feel like an upgrade since part of the reason we booked 1 room was because we were looking forward to spending as much time together as possible. 1 friend few in for the weekend. We were excited for a girls weekend and time away from the kids. But they seperated us and expected us to stay in childrens rooms. The property became non-responsive when I told them exactly what I just stated above. We waited over an hour for them to respond. When they didn't respond, we left. We informed them that this was not what we had booked and we would not be staying and that we would like a full refund since they could not accommodate our original booking . We did not receive a response for over 24 hours. We did not stay and now the property is fighting me on giving me a full refund. Not to mention they were quite a few issues with the property including a hazard when you first enter the front door. Parking was over four streets away. Do not walk away from this property, RUN!
Amber
2025 年 8 月に 2 泊滞在