2/10 (非常に不満)
Joan
カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
2024 年 10 月 15 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I booked a property, paid in full, but was given the wrong access code, leaving me without access. Due to a hurricane and a family emergency, the property management initially promised a refund, only to later deny it. Throughout the process, I made several attempts to communicate, but they ignored my messages and even misled Expedia by claiming they would contact me on Monday the 14th, which was my check-out date. To make matters worse, they wrongfully accused me of extortion for trying to resolve the issue. It’s clear they prioritize profit over empathy and customer service. Thank you, Expedia, for stepping in and handling this. I will continue to use Expedia, but I will never book with this property management company again. Travelers, please be cautious—this company is unprofessional and unreliable.