2/10 (非常に不満)
Genia A.
2026 年 1 月 23 日
気になった点 : 清潔度
The communication and help leading up to the stay was great. The main level was decently cleaned and pool/ hot tup was good. It was when we arrived we reported right away things were not clean upstairs, their was hair in the bathroom, blood looking spots on the wall, one of the beds had spots all over it that looked like sperm. When cleaning off one of the beds and sheets, stands and headboard, the clorox wipes turned yellow like pee. The upstairs smelled like dog pee, unvaccumed, walls were all dinged up. We got a reply that they were looking into it and thanks for patience. They reached out next day asking what bed so they can change it, which was over 24 hours, so not even addressing the bed right away, They said they will address the other items after our departure. When reaching out to them asking them for updates or what can be done, the standard reply of "thanks for your patience while we look into this". they stated they didn't get our complaints or pictures when they were all sent in right away. Was very disheartening of the service that was provided. Will not be referring or going to them again. I am still waiting for a response from them to make it right, When I reach out they say they are putting it all together and checking with the staff. standard canned AI message. The pictures of the upstairs do not represent what it is at all.
Genia A.
2026 年 1 月に 3 泊滞在
