This house was a perfect place for our family Disney trip. The place was spotless inside - our adult children loved the pop a shot basketball game; the younger ones enjoyed the themed rooms upstairs, and the pool downstairs. The water park is a 10 minute drive from the house, and we didn't have the time or motivation to go after Disney-ing all day. In addition, my inquiries about the place and followup after check-in were almost immediate and promptly handled.
Areas of improvement are a bit obvious - if the place fits 19, there should be enough plates and glasses to get through one meal. For the size of the kitchen, there should be more than one glass and cup per person. We were also disappointed in the lanai and pool area. While the pool was nice, the pavers need a thorough power washing, and the cushions on the lounge furniture need replacement or at least a cleaning. My brother also found a "questionable" item in the hot tub which he fished out...I don't believe it was a Baby Ruth bar. In addition there were cigarette butts on the edge of the hot tub. Check in was late: 5:00 p.m., and although we begged for a slightly earlier check-in, (anywhere from 3-5 pm) the cleaning staff left just before 5 after we heard they were there 6 hours, to our knowledge. The code to the door didn't work until about 4:50 after another final request so we could get in at the minimum to refrigerate our food. One cleaning staff member came in at 4:55 and asked if we had early check-in. 10-15 minutes doesn't meet my definition of early for checking in. Also, the garbage situation is confusing - there's a container in the front yard, while signs instruct garbage to be place on the porch for pickup. Needless to say, a hungry raccoon visited our trash at both locations.
So, while the staff takes great care of the inside, the outside needs more attention, which is the only reason I gave 4 stars.
