This property looked good online and seemed to fit our needs, but once we got there it was very apparent we were wrong. Being a VRBO host/owner, I expected something similar to my own property, but this place gave you nothing. They insisted you do the dishes yet only gave you one pack of generic dishwasher powder. You got one roll of crappy toilet paper per bathroom, but the toilets were all dirty and one had a broken seat. You only got 2 towels per person so you had to do laundry, but got no detergent and the dryer made the upstairs a sauna due to poor ventilation. They had a small pool and the resort had a great large pool, kids' splash pad, a surfing pool and a jungle gym/playground, but the company didn't supply pool towels. The couches, dining table and chairs were stained. The floors were so dirty they made my feet black. The cooking and eating utensils, the dishes and pots & pans were all gross. They didn't even have enough drinking glasses. Some of the furniture was damaged and the beds were noticeably broken and/or lumpy. Even the quilts and sheets weren't clean.
There were lights either not plugged in or had no lightbulbs. They didn't provide instructions for the cable system so it took us a few days to figure it out. There were broken outlets and they locked the thermostat at 74 degrees....in FLORIDA!!! You couldn't open the windows either so we couldn't enjoy the cool breeze at night. I almost fell and broke my neck because they had no safety decals in the showers and no bath mats. In fact the ONLY safety feature they had was a fence around the tiny pool, but it wasn't even closed/locked.
The ice maker was broken as well as the kitchen trash can.
The internet connection was horrible. It took hours to put through a message to the management company and my son in-law couldn't get online to do a work zoom call at 10 in the morning. It was ridiculous.
On top of everything else, the communication with the management company was the worst. First, I thought I rented the property through VRBO, but we found out after the final payment was charged to our credit card that we paid a vacation company. Because we weren't informed prior to the initial payment, we had no idea another company was involved. Then we had a major problem finalizing the final payment. The day before we were scheduled to leave I requested a late check-out for 1pm which cost me $85.xx. The resort was aces, but I would never recommend this property or company. STAY AWAY!!
