This is a beautiful home with so much potential and I bet at one point was a great vacation home. But it has fallen from grace!
Communication: First of all, we had 5 families totaling 18 people for our family reunion. We had many questions leading up to our trip that we needed to be answered before we did our online shopping. We called the number given for our property manager over and over but never heard back. We called Nova Vacations and they gave us a different property manager. Same deal. Calls and calls and texts....radio silence. Even the woman at Nova said she couldn't reach the property manager. This went on for days. To this day, I still have not heard back.
Cleanliness of Home:
You would hope that during another Covid surge, cleanliness would be of the utmost concern. The home was not clean...which many reviewers have been saying. The walls are filthy and scuffed. They need to be cleaned and likely painted. Doorknobs were filthy and sticky. There was a layer of dust and grime behind the coffee maker. It's like the home was spot cleaned....some of the spots, anyway. There was feces on the outside of toilet in the master bath.
Condition of the home:
I'm not sure it is the owner's fault, but the street was littered with trash, which could have been easily overlooked if we opened the doors to the home and it was clean and as described. Upon arrival, walking up to the home, there was some sort of storage bench that was broken and the inside exposed. It was full of trash. There was a dining room chair with a broken leg. The shower door upstairs would not stay closed. This was a Jack and Jill bathroom so the guests of one of the bedrooms had to walk straight into a glass shower door when attempting to enter the bathroom. They state that they provide towels and linens. There were no bath mats in any of the bathrooms, which is a safety issue when you are soaking wet moving from the shower to a smooth surface. But in addition, there is mold and rot in the door jam of the bathroom from the water that has nowhere to go. Also, there were no wash cloths. The dishwasher doesn't work at all. We set it to run as we left for the day and came home to a flooded kitchen. When we opened the dishwasher, the soap tablet was caked in there, which also means the "clean" dishes we previously ate off, still had the last renter's germs on them. Yum! The leakey dishwasher caused mold to build up under the kitchen sink.
