I rented this property for a two week stay in the Orlando area for three generations of adults in my family. The location was perfect as it was easy access to much of what Orlando has to offer. The neighborhood has many amenities such as a workout room and a wonderful water park/pool. The gated access gave you a secure feeling each time you entered or left.
However, that is where the good things stopped.
Upon arriving at the property I found trash on the front and side lawns. After entering the property, I was upset to find candy wrappers and clumps of hair on the stairs, dead roaches under the dining table, dead and alive roaches in the garage, a sliding door that would not open to the pool, weeds growing up through the pavers around the pool, when opening curtains, one of the rods fell off and hit me in the head as it was broken, a bag of weed (which my 74 year old father found) in the couch cushions, a used needle under one of the beds (again, my father was the one to find this while trying to locate a runaway sock), socks (not ours) out by the pool, socks (again not ours) between the couch and a side table, towels with makeup stains and holes in them.
The first night my husband went out and bought tools to fix the sliding door so people could access the pool since my calls to the management property went unanswered. However, after the third number I found and called, the previous management company contacted me and provided what information they could to help me locate someone to help ....pretty sad. We cleaned (washed the towels and the makeup stains came out...ewwww) and repaired many issues (fixed lights, the handle on the sliding door), but there are so many more. Oh, and the privacy behind the house is gone due to construction on the property. We had crews out showing up predawn and out there all day.
This house is in desperate need of TLC. And please, please update your pictures. Pictures and reviews are all that we who rent have to go on. We trust that these homes are being represented accurately. When that isn't the case, it is more than disappointing. And if you get messages from a renter, it would be nice to at least acknowledge them at some point during their stay....I called the first day and no one contacted me back during our two weeks at the property.
I will definitely be thinking twice before using VRBO in the future now.