House was beautiful, but when inspected so as to avoid damage property fees numerous deficiencies were noted.
Upstairs carpets were stained, sofa in upstairs living area stained and broken and sitting on the floor, upstairs dryer knob broken, part had to be ordered, missing eight ball from pool table, controllers did not work on game. Found popcorn hulls in upstairs bathroom. Carpet tacks coming up through the threshold in downstairs master bedroom between bedroom and bathroom. Kitchen sink stopper missing, water came up through garbage disposal button. Bowling machine broken had been broken for some time, and never fixed. Backs missing from 3 TV remotes. So much popcorn under theater seats surprised no bug infestation. Down stairs couch also stained. Pool was so murky could not see the bottom, called it in right away, ask Jeeves said it would be cleaned on Monday. Mine you we arrived on Saturday. Concierge arrived Sunday morning with replacement 8 ball, showed him the pool and it was noted that not only was the pool dirty but pool light and wiring were hanging out. Concierge also noted that ticket was not submitted for cleaning, he then submitted a critical ticket and advised not to use the pool. Pool was never corrected during our whole stay. For the price paid for the accommodations the private pool was very important to us. Ask for a refund but only response was sorry and would talk with Jeeves, not even an offer of a partial refund. Considering we are trying to recover from a pandemic not swimming in someone else's filth should be paramount to keeping guest safe. Turn around at this resort is too short to do a thorough inspection and cleaning. Very disappointed in the stay because if the maintenance was up to par this would have been a memorial vacation for a different reason.
Phyllis H Taylor