It wasn't listed on Vrbo that there was an extra cost of $500 to heat the pool. Very upsetting, that's the whole reason went to Florida. Pool wasn't very clean too. They did come out, but next day film was on top again.
Susan M.
2024 年 2 月に 14 泊滞在
8/10 (良い)
Jenn H.、Illinois
2023 年 1 月 4 日
House - great location, property management was HORRIBLE.
The house was perfect for our needs. A little outdated, but good location for the parks and what we wanted to do. The only thing that threw me off between listing pics and the actual listing, is that the room with 3 beds and a bathroom is in a finished garage. It is a perfectly fine place, and the bedroom in the garage worked, but it didn’t look like that in the pics.
As for the property management company- Vacasa. Horrible. There were multiple issues that occurred during our stay and the local management company was horrible about it. The corporate was easy to message and responded quickly via text and phone.
We paid to have the pool heated. We were arriving 12/26. I messaged Vacasa on 12/22 to set up the pool heat. I was given a price and then called on 12/23 to make the payment. This was charged to my card that day. We arrived late 12/26 and the pool was ice cold. I messaged that night with no reply. I called first thing the next morning, and was told they would reach out to the local office because it looked like, “the pool was never turned on.” And that they would have the local office reach out and come and turn it on. We went to Universal for the day, came home to an ice cold pool.
I called or text 2-3 times a day, was given the same response- we are waiting for a response from the local team. we also found that the washing machine wasn’t even on the base correctly, the dishwasher was leaking, the master toilet was leaking, and the master bedroom fan didn’t work.
I was FINALLY called back from the local office MANAGER on 12/31, SATURDAY at 3pm. (We arrived 12/26 and I have been calling/texting for days) he said he would turn the pool on that evening and it would take a few hours to heat up. We arrived home that evening and the pool was, you guessed it, ice cold. I contacted him, via his cell phone that evening. We were planning on a pool day 1/1, but left early because the pool was never turned on. He told me I’d get my money back, which I have not yet. I contacted him, telling him we were leaving early because the pool was still not turned on. He told me that it WAS turned on, but was broken and so he sent a tech to fix it (that never happened)
*So. The house worked for us. Great location, near a lot of stuff. Has plenty of beds and a nice looking pool. I don’t think the management company is doing their job. I feel bad for the owners and wonder if they know what a poor state they are leaving the house. Never again Vacasa.
Jenn H.
2022 年 12 月に 7 泊滞在
10/10 (非常に良い)
Troy F.
2022 年 7 月 17 日
良かった点 : 清潔度
Nice pool, larger home, multiple bedrooms
Simple and worth it. Great for the family
Troy F.
2022 年 7 月に 13 泊滞在
4/10 (不満)
Warren B.
2022 年 5 月 18 日
Disappointed in management
The alarm system messed up and I called 4 different numbers.. The first person I talked to told me someone would be there within the hour. No one showed up. We lost a day of traveling because we couldn’t leave the door unlocked.. Finally talked to someone that gave me the code to realtor box for the key. We left a couple of times to return and felt like someone had been in the house. We had neighbors ask us to call whoever rented to us to mow the lawn. As it was looking like it hadn’t been mowed in months. Next time I rent it will not be through this agency.. If I were the owner I’d find someone else. I have never given a bad review but when paying as much as we did things should have been better.
Warren B.
2022 年 4 月に 7 泊滞在
10/10 (非常に良い)
Anthony D.
2022 年 3 月 26 日
良かった点 : 清潔度
Would rent again
We really enjoyed this property. It was just enough room for us. Definitely will rent again. Thanks
Anthony D.
2022 年 3 月に 7 泊滞在
10/10 (非常に良い)
Janet M.
2022 年 2 月 27 日
良かった点 : 清潔度
Satisfied
Impressive and comfortable
Janet M.
2022 年 2 月に 22 泊滞在
8/10 (良い)
Erlin f.
2019 年 8 月 13 日
良かった点 : 清潔度
Florida Getaway
Overall house is as pictured. I would have gave a 5 star rating but there were just a few things I would have liked it had. 1- As a family of 5 I wish the property had more pots and pans I'm not saying a whole kitchen ware set but it only has 2 pans. Be aware they provide instant coffee but no sugar, no basic salt and pepper I mean lil basic things I wish they had for the kitchen.
2- As an OCD kinda person yes I wish the carpets would be a lil cleaner in the rooms, especially the garage where they converted into a room.
3- Lastly was the biggest scare I personally had! While my son and husband where taking a swim someone rang the door bell, I went to check and the person was already gone but this man abruptly came through the side of the house and just opened the side screen door and asked my son "Where are your parents " I mean what a scare he then asked us a few questions and said he was there to do some measures to the screen but literally he took 1 min max and then just left. I quickly contacted Vacasa the property manager and asked what was going on they didn't know why but said they were going to speak with the owner of the house. I just feel that we have the right to get notified before hand if anyone is scheduled to come for whatever reason because we are renting the house for our stay and comfort ability.
Other than that the stay was good, kids absolutely loved the pool and everything was so at ease for checking in and out we even got an offer to check out a lil later for a small extra amount which was great! Neighborhood is really nice no inconvenience, and there's a lot of nearby establishments, especially Walmart just 13min away.
Erlin f.
2019 年 7 月に 7 泊滞在
10/10 (非常に良い)
Ani T.
2019 年 7 月 20 日
良かった点 : 清潔度
Enjoyable time.
We have a good time, property was as described. The family enjoyed the pool and had a good time with the family. Also the house is close to gas station and food establishments!
Ani T.
2019 年 6 月に 2 泊滞在
10/10 (非常に良い)
Jean C.
2019 年 6 月 3 日
Clean and Comfortable
Great place! Nice and clean, close to attractions, and a beautiful pool to swim in. Everything at this house was perfect for my family, it was very clean upon our arrival, and everything in the house was in perfect working order.
Jean C.
2019 年 5 月に 3 泊滞在
8/10 (良い)
Cecilia G.
2019 年 5 月 4 日
We enjoyed our stay!!!
We really enjoyed our stay. The home is nice, clean, and provides you with the essentials. The pictures are current so what you see is what you get. The house is spacious. I love the big screen TV in the master bedroom. This house will make you feel like you're at home. I really like how Vacasa will take care of any problems you have immediately. I recommend this house if you're looking for a nice and cozy place to stay during your vacation. The neighborhood is quiet and peaceful. Overall, we really enjoyed our stay and will rent this house again.
Cecilia G.
2019 年 4 月に 4 泊滞在
10/10 (非常に良い)
Peggy V.
2019 年 3 月 22 日
Exactly as described!
We stayed for 5 nights in this lovely home. Everything was seamless from the booking to leaving the house. House was very clean and had everything we needed. It was great!!
Peggy V.
2019 年 3 月に 5 泊滞在
8/10 (良い)
Guy F.、660 loignon roxton pond canada
2018 年 12 月 26 日
voyage de golf
La maison est bien situé et tout près de beau terrain de golf et a approximitée des services comme épicerie.
Guy F.
2018 年 11 月に 12 泊滞在
4/10 (不満)
Sarah C.
2018 年 8 月 12 日
Just Okay
When we arrived we were welcomed, like many others who have reviewed, with an overflowing nasty garbage can out front with flys buzzing around it. When we entered the home there were more flies inside! There were so many it was disgusting. We ended up putting a fly trap up in the spare bathroom where they were. We guessed that the previous renter must have been keeping their garbage in that spare bathroom until the truck came. We caught about 15 and I’m not exaggerating. No one would use that bathroom until they were gone so we basically only had use of one bathroom for 1/2 of our 7 day stay. Besides this episode, the bed in the master bedroom must be 15-20 years old because it is as hard and unforgiving as a rock. We almost thought about sleeping on the couch. We did like the pool, the cable did not work so we could not watch TV in the living room, the kitchen was stocked and nice but the pans were bubbled from heat and need replacement. The home had a great location to parks, restaurants and the grocery store. (Note to new owner of this rental- please update the master bed and the notices in the kitchen to show the new garbage schedule. Also, I recommend that the cleaning crew you hire take trash with them to throw out elsewhere if there is so much that it overflows the garbage can and it cannot close. These two small updates will create a much nicer first impression for incoming renters and better reviews for yourself.)
Sarah C.
2018 年 7 月に 7 泊滞在
10/10 (非常に良い)
Liz C.
2018 年 6 月 25 日
House was very nice
House was clean and in a great location. Nice neighborhood. Enjoyed our stay
Liz C.
2018 年 6 月に 3 泊滞在
4/10 (不満)
Pam D.
2018 年 6 月 12 日
Very mixed feelings
Great house, tv was awesome but we didn’t go there to watch tv. Be warned you are on camera 24/7 on the pool and deck area. Great size pool but VERY dirty. Ripped screens which allowed bugs and critters in. The deck was nice and big with good set of patio furniture, BBQ was nice and big but out of gas, enjoyed the patio cooler, great touch! The mattress in the king size bedroom was terrible. It was only about 4 inches thick, not comfortable. The air conditioning was a real problem. In the kitchen.....all the knives were dull, had to buy a can opener, no containers with lids for leftovers etc and the cutlery was horrible! The garbage isn’t picked up until Monday so bin is at the curb all weekend. Lastly the grass was very long, not a big deal but looked bad. Wouldn’t book this home again.
Pam D.
2018 年 5 月に 7 泊滞在
10/10 (非常に良い)
Jessica M.
2018 年 5 月 10 日
Wonderful
Very cozy with ample amount of supplies! The pool was my family’s favorite part of the house!!
Jessica M.
2018 年 4 月に 7 泊滞在
8/10 (良い)
Ted S.
2018 年 5 月 4 日
Property looked great from the outside. Interior needed work
There is and exterior door in the bathroom that leaks, had gaps and is rotting from weather exposure. Utensils need upgraded, we had to buy a can opener and the trash can in the kitchen was very small. We bought a new and bigger trash can for the kitchen. The trash pick up needs work. You basically have to deal with and take the previous renters trash to th street on Monday. This is our 3rd year renting a home thru home away and this Home is by far our least favorite. They need to have better instructions for the remote control. It took 2 days to figure out how to use everything hooked up to it. The a/c would either shut off or set itself at 78 and we had to keep turning it down.
Ted S.
2018 年 3 月に 7 泊滞在
10/10 (非常に良い)
Priscilla B.
2018 年 4 月 9 日
Very clean and close to everything.
We went to Disney and home was so close to Disney. We loved the home and the pool was a plus. Very clean and organized. Beats renting a hotel room. We would definitely stay there again when we go back.
Priscilla B.
2018 年 3 月に 3 泊滞在
10/10 (非常に良い)
Jennifer R.、Petoskey, Michigan
2018 年 4 月 8 日
Perfect for your Orlando trip!
We loved our stay at the Lora Vista home. Everything was as described, large open rooms with a lot of natural light. Pool area was very nice, my family loved it. The management co really had everything available for you from paper products, to laundry soap. Very close to stores and restaurants, not too close to the craziness of International Dr, but a short drive to Disney attractions, maybe 20-30 minutes with traffic. Only little things I would mention is that the master bed is pretty firm. I prefer a softer mattress, but that’s just me. The couches were so comfortable, I actually slept on them one night. Garbage was overflowing outside when we arrived, and it said pick up was the following day, but it wasn’t picked up for the three days we were there. Not sure if we had the wrong date listed, but I can’t blame the management co on this. Overall excellent place to stay!
Jennifer R.
2018 年 3 月に 3 泊滞在
6/10 (普通)
Dan J.、Prescott AZ
2018 年 3 月 10 日
mixed feelings
For those seeking a basecamp for their family's Orlando area vacation, this is a good site. Do note that the garage has been converted into a multi bed bedroom.
My review will focus on the (lacking) customer service. I don't think I ever dealt with VRBO....but a subcontractor named Vacasa..... When I arrived, large sections of the pool screens were torn down/damaged, and left haphazard on the pool deck. The pool had accumulated lots of airborne debris (grass clipping, etc). I notified admin, and the repair took place a couple weeks later. All fine in the long run (let's be reasonable - there had been a hurricane in the area months earlier) - however, management never informed me of this prior to my booking, and ignored any request to adjust (even slightly) my rental fee as the pool and its looks/presence was my main booking point. I was happy to keep the pool cleaned (in addition to the regular pool service until the screen was repaired) using the available net.
Again - the place is spacious and the large couches and TV wonderful. It was just embarrassing for me to arrive and my family to question my ability to make a reservation with the dilapidated state of pool screen.
PLEASE NOTE - there is a rating on the top with options "I love it" and "not really" - I have really mixed feelings about the value of my rental (and it's the 4th long term/multi-week rental I've booked in a year's period)
Dan J.
2018 年 1 月に 34 泊滞在
6/10 (普通)
Mary T.
2018 年 2 月 19 日
Nice place but the pool was not heated and the air conditioner could not be turned down.
Miserable nights because of the air conditioning.
Mary T.
2018 年 2 月に 3 泊滞在
10/10 (非常に良い)
Kimberly T.、Covington
2018 年 1 月 9 日
Perfect home!
Me and my family went here for Christmas. The home was very clean and looked just like the picture. We could not get the cable box to turn on when we first got there. The owner was very attentive and came to the home and turned the tv on for us. (It wasn’t a issue with the tv we just weren’t savvy to the new technology) The pool was a great feature but if you want it warmed up call 48 hours ahead so the owner can start heating it. I would definitely stay here again if in the Orlando area. Great home. Great Owner!!! Thanks
Kimberly T.
2017 年 12 月に 2 泊滞在
10/10 (非常に良い)
Kristine G.、Pembroke Pines, USA
2017 年 11 月 14 日
Beautiful home!
My husband, a few friends and I truly enjoyed our stay here. The neighborhood was very quaint and the house was everything we needed. It was located just south of Kissimmee and was easy to get to from everywhere.