2/10 (非常に不満)
John
家族旅行
2026 年 2 月 16 日
気になった点 : 清潔度、設備とサービス
It was a nice home on Pendant Court in Kissimmee however the washer and dryer which i consider major amenities were both broken for the entire 5 night stay. Ran out of towels by night 3.
Notified Swanky Vacay on the first day that the laundry drain was clogged the valves for the hot and cold water were both turned off when we arrived and both appliances were unplugged so obviously it was a known issue. 25 text messages and 5 phone calls later it was never resolved. I was told it was fixed after 2-3 days and we ran the wash only to find the washer and dryer now standing in 2 inches of water until the next day. Seemed dangerous as they are plugged into the electric
Could have been much cleaner. I probably cleaned it better than the previous cleaning crew. Water smelled of sulfur, not a very good water treatment facility used for this community.
One of the toilets didnt flush in bedroom 3, would have been nice to know before hand.
Smoke alarm was beeping every 2 minutes for the first 14 hours of the stay.
2 bed frames were broken, 1 mattress in the master bedroom upstairs was leaning so the entire night felt as if you were rolling off the bed.
Not a complaint but be aware that an additional $40 per day is charged if you require the pool to be heated.
John
2026 年 2 月に 5 泊滞在