This is a difficult post. Melissa was kind and called us the day of check in- which I appreciated. She had a reunion that night and so we tried to honor her time. By the time we arrived, we were disappointed with the condo. I won’t get into the details, but it wasn’t clean, there were broken items, and it wasn’t up to the standards we would expect for a high end rental. When I called her the next morning, she was kind enough to agree to a refund. Unfortunately, we had to find another rental and the check in wouldn’t be until 4. Even though she told us to take our time, she was dissatisfied in the time it took to exit the premises. Understandably so, she couldn’t get her cleaning crew into the unit in time to rent it again so she charged us for an additional night. She did refund the remainder of the trip and I am thankful for that. But…none of this would have happened if the condo was beautiful and clean.