6/10
Upon our arrival at Phoenix East, we were immediately met with an extremely unpleasant odor that permeated the entire condo. Despite our efforts to air it out by leaving the door open and ventilating the unit, the smell persisted throughout the entire stay, making the environment quite uncomfortable.Additionally, we discovered that the freezer in the unit was not functioning. I reported this issue to the front desk on two separate occasions, but unfortunately, no one was ever sent to inspect or resolve the problem. As a result, all of the frozen groceries we had just purchased upon our arrival were ruined, which was both inconvenient and costly.Furthermore, the pool on the property was noticeably dirty, and it appeared as though the pump or filtration system was not working properly. I also reported this issue to the front desk, but again, no action was taken during the duration of our stay.While I am not usually one to complain, I feel it’s important to bring these issues to your attention—especially given that the total rental cost for the two-bedroom unit was over 1,500. The experience fell short of expectations.
Sally M.
2025 年 5 月に 3 泊滞在