Olympic Museum

Horrible check in. The check-in desk is right by the slot machines and it was difficult to hear questions. Upon check out, I wanted to put the charges on a different card than what I used to hold the room. I was then asked for my ID and told it was corporate policy. The proble is that violates a legal contact with VISA that I can refuse to show ID and they must still honor the card. I will file a complaint with VISA. I will not stay there again, nor at any other property owned by Jacobs Entertainment.

Beautiful large room with an awesome view from our room. Nice pool, billard table, great sun deck, fast elevators, newspaper every morning in the lobby. Free parking in a very secure garage. And no resort fee. Too bad that Downtown Reno is so run down with what appears to be homeless and drugged out people. Walk south on the Riverwalk along the Truckee River for a wonderful walk.

Loved our stay. Will be coming back. Everything was perfect. Staff is so friendly and helpful.