6/10 (普通)
Sarah
家族旅行
2020 年 2 月 4 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Ok but probably would'nt stay again.....
Overall, it was "ok". The room was nice and it was clean. The bedroom had a large bed but the mattress was hard and uncomfortable. The pull-out sofa in the living room was not the one in the pictures online. It was old, mattress was not nice and was very hard and uncomfortable for our kids. Several nights they slept on cushions on the floor instead, even though the cushions had rips down the seams. It was nice to have a kitchenette although only 1 person could be in it at the time due to the size. We did have hot water and air conditioning, which was a plus! The pool was VERY disappointing. The water was cloudy and the life guard was NOT nice. Our first day he yelled at our son about everything and when my husband confronted him, he got in his face and was yelling at us. I thought he was going to punch him! We ended up not going back to the pool. We called the owner of the room and complained and wanted to get a refund and stay somewhere else but we were told it was non-refundable and basically we were out of luck. I do have to say that the housekeeper for our room, Miss Beverly, was wonderful! She tried to make up for the problems we had by making us a nice fruit basket and she checked on us every few days and cleaned our room and brought fresh linens.
Sarah
2020 年 1 月に 11 泊滞在