I booked this place, when i got there the security was very rude and said everyone hlleft for the day and they weren't expecting anyone. So therefore i was unable to spend the night. I contacted hotels.com and got disconnected and they never reached backed to me. So basically i got scammed. I meet another guest there said the booked using this site and they never got a room either.
Shekera
2021 年 7 月に 2 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2021 年 7 月 27 日
I can't rate this property or my stay because unfortunately i did not stay at the facility. They had no reservation for me, although i made reservations through Expedia.
宿泊されたお客様
2021 年 7 月に 3 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2021 年 5 月 21 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The place is closed and never spent a day in the hotel. I want a refund since I had to go find a resort than stay over in Ocho Rio.
宿泊されたお客様
2021 年 5 月に 5 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Kathy
2020 年 1 月 15 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
We didn't realize the property was located in a less than desirable location. We walked outside and the desk clerk/manager came out and told us it wasn't safe to leave the property. She actually pointed out landmarks not to walk past; basically right outside the gate. There wasn't an elevator to access the 2nd floor. (My husband uses a cane.) We only had hot water for about 2 of the 7 days there. We even lost TV service for about a day & half and the internet was spotty at best. However, the rooms were clean and spacious, although we did have to use our bug/insect repellant to kills ants around the sink area. The property only provides breakfast so you have to go elsewhere for all other meals. Each trip into town was $25 USD using the hotel recommended driver. We were seeking a less "touristy" area, but still wanted certain things like hot water, safe and bug free area. We would not recommend or stay here again.
Kathy
2019 年 12 月に 7 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Christophe
2020 年 1 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Très bon séjour
Maison très agréable ,chambre spacieuse et confortable
Le personnel est présent et toujours prêt à vous renseigner
Quartier calme un peu excentré de la ville
Christophe
2020 年 1 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2019 年 12 月 30 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
There was no hot water and there were bugs in the room. There was a lot of noise from their security system; and it was very loud so it disturbed our sleep. The breakfast was very bad, we got cold scrambled eggs. Also, the property is not situated at a convenient location, nothing nearby. We will not stay here again and will not recommend to others.
宿泊されたお客様
2019 年 12 月に 2 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Sandipan
2019 年 12 月 22 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Worst Hotel Experience of Jamaica
DO NOT STAY IN THIS HOTEL. Greeted by an eerie silence, with below average staff. Very slow and inefficient. Imagine, walking in after a 3 hour drive along the potholed ridden A4 and finding NO WIFI and NO HOT WATER. Had to suffice with a cold shower. Reported the 2 issues to 2 separate hotel staff people. The kicker was lack of empathy or accountability from the hotel manager, Andre Davis. Blamed the internet service provider for lack of WiFi. I believe he has never taken a course in customer service - customers have a contract with the hotel, not the service provider. He committed to calling me back about credit for at least the lack of hot water facilities because I was only staying for a night and checked out. NO CALL or MESSAGE until the time of me writing this review. I will be disputing the charges because if I just wanted a bed to sleep in, I would have stayed in a cheaper hostel. NO SENSE OF CUSTOMER SERVICE!! The breakfast wasn't ready until 8:45 am in spite of taking our order the previous night. The only silver lining was the easy access to A3 to get to Blue Hole and Dunn's River Falls & Park, firm bed and decent breakfast.
Sandipan
2019 年 12 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Trinithat
2019 年 10 月 21 日
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
The room was a good size and very clean but very little hot water.
Trinithat
2019 年 10 月に 2 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Dor
2019 年 7 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like the courteous and friendly staff food was great
Guest house was clean.
I wish they had a pool and was located on the beach
Dor
2019 年 7 月に 2 泊滞在
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2019 年 4 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is nice and very close to Dunn river falls and blue hole and many other beautiful attractions. A young lady at the front desk named Alicia was extremely pleasant and welcomed us with warm arms and was very helpful and polite. The Jamaican breakfast is delicious and the young lady that served us was also very friendly and kind. I would recommend anyone to stay there.
宿泊されたお客様
2019 年 4 月に 3 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Gary
2019 年 4 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is satisfactory. The staff are very friendly. These incldes the cook, the f4ont desk personnel and and supervisor Ms. Suzette Hinds.
Gary
2019 年 4 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Jeremy
2019 年 4 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great breakfast, clean, no hot water though!
For the price and location, this was a nice hotel! For security, there's a gate that closes at 10 PM with a guard present. Oddly they give you a wristband to wear to show the guard to be able to get in after hours.They had our booking made through Hotels.com, there was no issue with check-in, and every staff member we met was super nice!
There is breakfast included which is freshly prepared for you starting at 8:30 AM, either continental or Jamaican style. The continental breakfast is more western style, with an omelette, sausage, bacon, plantains, and pancakes or toast. The Jamaican breakfast consists of greens with salted fish, local bananas (not very sweet), a "dumpling" (sort of a dense dough ball), some yucca, and some plantains. We're glad we tried the Jamaican breakfast to get some local flavor, but we didn't end up liking the taste very much and opted for the continental on the second day.
The room that we got (room 101) was spacious and clean with tile floors throughout. The AC worked very well, but our chief complaint is that, like other reviews stated, there is simply not enough hot water. Even though we asked for the hot water to be turned on, we found we got about 1 minute of hot water, followed by only cold. So if hot showers are something you can't live without, this may be a place to avoid. The pillows provided were a bit uncomfortable, as they are decorative style, so kind of rough (and of questionable cleanliness).
Jeremy
2019 年 4 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2019 年 2 月 17 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Casa de Shalom is a wonderful place to spend your vacation or holiday I would recommend anyone to go and visit this place in Ocho Rios 5mins away from the town additional breakfast is delicious every day I have a different meal and room is nice with condition on television with cable,Wi-Fi, and free parking Not to Mention the staffs they are amazing.