A clean, spacious room with a balcony and good view. Helpful staff. Good restaurant. Good location. The website listed air con. There is no air con, but with a fan i was quite comfortable.
dwight
2023 年 3 月に 1 泊滞在
2/10 (非常に不満)
Moses
家族旅行
2023 年 1 月 3 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I got previous guest’s used toothpaste and lotion (this is totally unacceptable for sanitary reasons). I paid for a king size bed and got 2 twin beds moved together- the mattresses were so hard I felt so sorry for kids that are assigned twin beds in hotels.
Staff was friendly but I would NOT recommend this hotel. I am sorry - it does not meet standard
Moses
2/10 (非常に不満)
Gregory
カップルで旅行
2023 年 1 月 1 日
良かった点 : 清潔度、スタッフとサービス
From the outside the property looks nice but I am giving this negative rating because when we got there the room advertised was not available.
They tried to offer us another room in the corner which had no windows and was probably barely 8ft or so. I’m not sure who’s error it was (Expedia or partners) but it was unacceptable given how late we arrived.
Management was professional and tried to resolve it showing that the booking on the partner site was a different room but we couldn’t justify paying for that small room. We ended up taking another hotel down the street!
Gregory
8/10 (良い)
Eivind
グループ旅行
2022 年 7 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
An affordable and pleasant place
This was a very nice hotel, and we enjoyed our stay there in our days in Kibuye. Friendly and welcomming staff, a wonderful view from the balcony and good food. Would recommend it for future guest planning to stay around lake Kivu. From there they also provide different trips around the lake such as rent of bikes, boattrips to Islands and hikes.