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"I am quite surprised that this hotel has such a high rating. In my opinion, it is comparable to a crappy Days Inn in North America. The breakfast menu was not bad but the ambience of the restaurant is very poor. You also have to get out of the hotel and walk 2 mins to another hotel for breakfast. The staff is mostly a symbolic presence and will do the absolute bare minimum to help you. Our experience in other parts of Vietnam was phenomenal and we didn't expect this poor service. I wouldn't recommend this hotel to anyone. "

"This is a beautiful hotel in the heart of the old quarter. My bedroom was beautifully appointed (albeit a little dark having no external windows). Breakfast was amazing - great buffet selection plus an additional menu to order from. I stayed three nights and had dinner twice in the restaurant because the food was so good and the restaurant was relaxing with a lovely ambiance and stunning views of St Joseph’s church. Two members of staff deserve particular mention. Grace, on reception, checked me in but she “went the extra mile”. On my first night when I was unsure of where I was going she sent me a WhatsApp message to check if I was ok and if I needed any assistance. The second day of my stay she contacted me again. Jack - the general manager - came looking for me before I departed to speak to me about my experience and give me a gift to remember the hotel by. This was such a lovely personal touch. I have no hesitation recommending this hotel to future travellers to Hanoi. Thank you to all the staff for making my stay so memorable. "

"The hotel is centrally located. The staff was extremely helpful and pleasant to deal with. The room was clean and spacious. Highly recommended."

"Breakfast was always great. Giang, the waitress was polite and great. Andrea at front desk went the extra mile to help us."

"So friendly, they try to help any way they can. If you're reading this, just book it. No need to look elsewhere if you want to be on this side of Old Quarter. "

"Awesome hotel in a great location!! Loved how it’s hidden away from the street. Great rooms with a funky vibe. Breakfast is busy so get there early!! "

"エレベーターの音が聞こえて静かで無かった"

"First of all, the staff are wonderful. From the quick check in, polite greeting whenever returning to the hotel, the service at the roof top bar, to the arrangement of a trip to Ninh Binh, and a airport pick up, the service was exceptional. The location itself is great as there is plenty to eat and lots of great little boutique stores around the hotel. There is also a Viettel and HSBC atm about a 5 minute walk from the hotel so it's convenient to grab a SIM and cash at the start of your stay. The hotel and rooms are on the smaller side but that's part of the charm, and the rooms are clean, and beds are comfortable. The roof top bar is a great way to finish the day, relaxing with a drink and enjoying the view of the city. I really enjoyed my stay. Highly recommend!"

"Very nice hotel and friendly people, especially DUA the front desk lady. She was very professional and kind person. She'd go above and beyond to help everyone. "