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"Excellent location, spotlessly clean rooms, and staff who were consistently friendly and helpful throughout my solo stay"

"Great value and close to the airport. We really appreciated the airport shittle"

"Great amenities. Lovely staff. Perfect location."

"So disappointed with our very expensive room with terrace. Bilbao is wonderful and the view from the room was spectacular but there were lots of little details that let the experience down; there was a cigarette burn on a cushion on the terrace chair, another large burn mark on the bathroom sink surround (hot hair tongs?), the planting on the terrace was looking very sad and eaten by bugs, a raucous party on first night in the room next door, scraping sounds of furniture from 6am which were from the breakfast terrace directly above. It’s not what we expected from a 5 star hotel and certainly not for the price. "

"Very convenient location. Hotel is very clean and staff is friendly and helpful"

"Perfect location especially when driving. Parking garage is well lit and safe. Close to shopping restaurant and old town. Do visit the Balenciaga Museum in Getaria."

"Nice hotel near easy 15min walk old centre. Staff very helpful and breakfast wide-ranging and good quality"

"Well appointed"

"Breakfast was delicious, room was quiet. AC worked. Nice atmosphere. Staff very friendly & helpful. "