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"The service from the employees was excellent. Special thanks to Geraldine. Very service oriented and gave good information."

"We stayed at this hotel from 9/9/25 to 22/9/25 and the only thing we can advise is do not stay at this hotel if you come from a western country. The staff treat the people from the UK totally different to the Chinese in the level of service they provide. We booked a Deluxe Harbour View room but upgraded to one with Club access and we were glad that we did. The room had a great view of Victoria Harbour but the hotel did not comply with our request of a high floor. The room was on the 12th floor but most club rooms were between the 18th and 20th floors. The reason we upgraded to one with club access was that breakfast was included in the price. Although it was somewhat limited in the choice you had, and was mostly warm at best, it did save us quite a lot of money. However, the club room staff were annoying because they watched your every move, and as soon as one of you finished eating they would come and take the plate away. Despite this we were glad we did have the club access because all meals at the hotel were extremely expensive for what they provided. With regards the 5 star rating this hotel is given at best we would rate it a 3 star playing at 5 stars. Concerning the location it is to far out of the main attractions although the MTR is close. Therefore our advice is do not stay at this hotel and stay at one of branded hotels like the Hyatt if you are from the UK or English speaking country. "

"Front desk was very helpful. housekeeping staff had made my room very clean and tidy. love the hotel location which is connecting to a shopping mall with MTR access. "

"코너룸배정받고 살짝 하버뷰 넘 동선도 좋고 좋았어요"

"spacious, clean rooms with friendly staff. great gym and pool. location is fabulous. connected to mall and subway and in the middle of mong kok. would definitely stay there again. found some of my all time favorite food places just outside of hotel!"

"Nice "

"The staff could not be more friendly or helpful. "

"Close to sports facilities. "

"Staff were great, they will greet you as soon as you get off your car/taxi and bring your luggage to your room. They also surprised me with a birthday note and cake which was really appreciated. We booked the deluxe harbour view so the view was amazing day and night. Property/room was very clean, spaceous with nice amenities. A lot of dining and shopping options around. Close to the mtr. They have restaurants on site but we did not get to check them out. We will be back."