2/10 (非常に不満)
Shantell M.、Rural Hall
2025 年 11 月 30 日
気になった点 : 清潔度
This was not a good experience at all! Our family has been celebrating Thanksgiving at the beach for more than 20 yrs and each time we visit we pick a different location to stay. We will not be staying at this location again. Although the condo description reads "Oceanfront Condo w/ Balcony and Pool" we weren't able to use either. This corner unit had an amazing view that we felt we couldn't really enjoy. My biggest issue is the host failed to inform us that the balcony would be locked down and that there would be noisy renovations interrupting our sleep at 8:00am every morning. The failure to communicate these things seemed blatant to me as the host reached out several times prior to us arriving offering more opportunities to spend more money, like additional nights. It would have also been helpful to know that we would have to drive 15 minutes away from the condo to pick up a key. This was also extremely annoying as we arrived at the condo before learning this. The welcome email stated breakfast was avaliable on the 6th floor, which we visited to only find out the restaurant was closed for the season. At this point we were NOT surprised. The condo could have also been cleaner. There were several dark stains on the carpet, one of the bedroom doors would not close securely, there was a pillow on the bed that smelled like urine, several light bulbs were out, the toilet sounded like a cruise ship toilet when flushed. The host never offered any remedy & frontdesk staff useless.
Shantell M.
2025 年 11 月に 4 泊滞在
