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"The rooms were lovely, spacious and very well kept. The staff throughout the hotel were gracious and friendly. The indoor and outdoor pools were lovely! The spa was beautiful and their staff were excellent. "

"Welcoming and helpful staff, comfy beds, beautiful grounds and views and so much peace and quiet! We stayed in early April and the weather was beautiful but unpredictable (as usual in the Azores) and our room stayed a comfortable temperature the entire time without using the thermostat. The only change I'd make is more variety at breakfast and more opportunity to try the Azorean beef at dinner! "

"Staff went above and beyond to accommodate our family!"

"Truly an amazing experience "

"This resort is beautiful, modern, well-appointed, with wonderful rooms-all with a perfectly functional kitchenette. The sushi restaurant is delicious. The staff is very friendly and knowledgeable. The location is quiet, somewhat remote, and beautiful "

"Staff was excellent true professional s especially Anna who checked us in will recommend it to friends ."

"The gym equipment is very old and almost nonfunctional. The sauna could be much warmer. One of the front office staff was a bit clueless. The rest was great."

"My rating is partially on my stay but more so the staff experience. Background: I have always wanted to visit this property. I am from the West Coast in California and it is a long journey to get there upon arrival. The grounds are absolutely beautiful. It is everything that I wanted in terms of a retreat and a place to really have a sense of peace. Unfortunately, there were two events that happened in rapid succession and I was not happy or enthused at all. Rather than go into the details of what transpired, I would like to go more in depth into their response. We all make mistakes, however, what I found very refreshing was that one, they not only owned up to both incidents, but two, they made every conceivable effort to atone for them. That level of honesty and urgency is ultimately why I would visit this resort again. That level of dignity and respect is very much appreciated and it was because of that that I was able to enjoy the rest of my time there."

"Very nice "premium" property. Great amenities overlooking the water. Wonderful, attentive and interested staff. Breakfast was very good, but got booring after a few days. Some aspects of the room were a little tired and different (like the bathroom lighting was insufficient) but it was a very pleasant and spacious room. Bar drinks were priced more like NY than the Azores. Overall, a very pleasant stay. "