Barcelo did not live up to the expectation and reviews. I been to a Barcelo resort in DR and the Barcelo Aruba is not the same at all! I am very disappointed and astonished by the experience. Not only was the service, amenities, rooms and resort outdated, worn out and desperately needs maintenance; the customer service and front desk employees were not welcoming, was argumentative and no smile on their face. They looked miserable being there. Breakdown of experience;
1. Booked resort in February and requested connecting rooms multiple (5) times. Had to book 2 rooms for 4 people because they don’t allow more then 3 people per room so you are forced to book 2 rooms. Day of check-in, we get non-connecting rooms; front desk representative that checked us in (who by the way wasn’t wearing a name tag), no smile on her face, rude and pretty much said tough luck and it is what it is.
2. After going back and forth with her and asking, if there are no connecting rooms all week, do you not see if there are any check-outs listed. She said to come back at 7:30pm to check. We came down at that time and she said there is a connecting room next to one of the rooms we have that is checking out in the morning. For us to empty out one of our current rooms by 11 am and they will have the room that is checking out ready for us.
I have 13 points but there is a character limit and will not take my full review. Summary is outdated facility, the worst customer service I came across and food sucks.