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Reviews of Itoen Hotel New Sakura

3 out of 5
Itoen Hotel New Sakura
1060 Ohara, Kinugawaonsen, Nikko, Tochigi

Reviews

7.2

Good

Rating 10 - Excellent. 37 out of 194 reviews" "
Rating 8 - Good. 76 out of 194 reviews" "
Rating 6 - Okay. 46 out of 194 reviews" "
Rating 4 - Poor. 20 out of 194 reviews" "
Rating 2 - Terrible. 15 out of 194 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Venus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Jason

Traveled with family
Liked: Cleanliness, staff & service
So so
Was old hotel and parking far ! But hot spring was nice
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
bathrooms need work
I want to rate this hotel higher but the private bathrooms in the Japanese/Western rooms need some serious renovation work. At least buy new shower curtains or clean the mold off the ones that are there. The staff are fantastic, the rooms are huge but the bathrooms let the hotel down.
Stayed 2 nights in Dec 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

PO CHU AMY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old, don't take discount slogans seriously.....
The hotel has many extensions called wings. Everything is huge here, dinner hall is a good 15 minutes walks from our room, having to taking 2 lifts. Room is poorly kept, and untidy, carpet is rusty and feels unattended to for a long time. There is no public shopping or walk about places nearby. Our room faces another building, instead of traditional Onsen hotel, a view of the river. Thought we had a great deal with 50% off, but ended up just getting what we paid for. Dinner is a self serve buffet, not the traditional Japanese Half Board banquet, with different dishes of food that covers the whole dinner table.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Room shower problem
It was a nice hotel. However, two things were remarkably bad. I found fungus in the shower curtain and the bathtub had also fungus. Second, the hot water supply in the shower had intermittently (e.g., every 30 seconds) hot and cold water flow, which was really disturbing. This is about the shower with the room, not about common bath place (onsen). Others were good. I am not sure whether these problems were in other rooms also. THanks
Stayed 1 night in Apr 2019

8/10 Good

Dan, Sgp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good buffet spread. Will be better if have hotel shuttle to train station.
Stayed 1 night in Sep 2018

8/10 Good

Pak

Liked: Cleanliness, staff & service, room comfort
Good relaxing hotel
Nice service and good price
Stayed 1 night in Jun 2018

6/10 Okay

Yuki

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

??

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コスパいいです！カラオケなどもあっておすすめです
Stayed 2 nights in Feb 2024

10/10 Excellent

SANGYONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

さとし

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
バイキング形式の食事が充実
Stayed 1 night in Jan 2024

8/10 Good

Shinji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
別館宿泊の場合： - チェックインの３時に行っても部屋の準備ができていないこともあるので、４時ぐらいに行くのがよさそう - 部屋にポットあり - 近くにコンビニあり - Wifiは少しゆっくり - 温泉がある本館へ行くためには一度外に出る必要がある - 温泉には貴重品を入れるロッカーがある - 浴衣はチェックイン後にフロント横にあるのを持っていく
Stayed 1 night in Dec 2023

8/10 Good

koji

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊費が安かったので正直あまり期待はしていませんでしたが、宿もキレイで食事も割と美味しくいただけました。 規模の大きなホテルのため、チェックインで待ち時間がありましたが、番号札をもらえたので自分の番の見通しが持てましたし、食事のバイキングは客数が多いために料理の回転が早く、出来たてのものをいただけました。 コスパの良いホテルだと思いました。
Stayed 1 night in Dec 2023

10/10 Excellent

Shigehito

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

HIDEYUKI

Stayed 1 night in Nov 2023

10/10 Excellent

Hideyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

トシアキ

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

haruka

Traveled with family and small children
Liked: Staff & service, amenities
良かったです。
Stayed 1 night in Nov 2023

6/10 Okay

manabu

Business traveler
Stayed 2 nights in Nov 2023

10/10 Excellent

Lan Chi

Stayed 1 night in Oct 2023

6/10 Okay

??

料理が地元の゙料理が食べたかつた
Stayed 1 night in Nov 2023

8/10 Good

タツル

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設が充実していて良かった。 食事も美味しかった♪
Stayed 1 night in Nov 2023

10/10 Excellent

HSINYI

Stayed 1 night in Nov 2023

8/10 Good

KENICHIRO

Stayed 1 night in Oct 2023

10/10 Excellent

???

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

tatsuya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

カズヒロ

Stayed 1 night in Oct 2023

8/10 Good

かずや

Stayed 1 night in Oct 2023

6/10 Okay

WAI FUNG

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
As expected
有一半間房無得用因為全都是蟲蟲蟲。明白天氣季節有影響，但起碼俾房前清一轉會好啲。 標注是河景房但唔係好見到河。 晚餐90分鐘，早餐60分鐘，夠食，晚餐飲品好多選擇。 温泉尚可，地板有啲地方好跣。
Stayed 1 night in Sep 2023

10/10 Excellent

いさむ

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

NATSUKI

Stayed 1 night in Sep 2023

8/10 Good

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
以前に宿泊した際も、チェックインに時間が掛かる。朝食のバイキングにパンがあるのだから、チーズがあったら嬉しい。お風呂は広くて快適でした。
Stayed 1 night in Sep 2023

6/10 Okay

??

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

kobayashi

Stayed 1 night in Sep 2023

2/10 Terrible

??

Stayed 1 night in Sep 2023

8/10 Good

なおと

Stayed 1 night in Sep 2023

10/10 Excellent

イムラン

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
部屋も広くて割と安い値段で止まれて良かった。
Stayed 1 night in Aug 2023

6/10 Okay

ゆういち

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

としや

Liked: Cleanliness, staff & service, property conditions & facilities
お風呂が近くて良かった。 ご飯が食べ放題飲み放題で美味しかった。
Stayed 1 night in Aug 2023

4/10 Poor

カズエ

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
エアコンのフィルターが掃除されていなくてホコリが溜まってエアコンの風が温度を下げても涼しくならなかったそれからエアコンの風が出る所の蓋が壊れていてスイングが出来なかった
Stayed 1 night in Aug 2023

6/10 Okay

Takako

Disliked: Property conditions & facilities
悪くはないけど良くもない
Stayed 1 night in Aug 2023

8/10 Good

Shiho

Stayed 1 night in Aug 2023

8/10 Good

Michiyoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設備も食事も特に問題ないです。 悪い評価も見受けられますが、そういう客層が多いからかと。
Stayed 4 nights in Aug 2023

6/10 Okay

イオリ

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

WEI

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

mari

Stayed 1 night in Jul 2023

6/10 Okay

???

Stayed 1 night in Jun 2023