2/10 (非常に不満)
宿泊されたお客様
家族旅行
2025 年 10 月 20 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I don't like to give poor reviews unless absolutely necessary - it's hard for small businesses / hospitality right now - but potential customers do need to be warned over The Bruce.
We had Room 5 - the family room, it was really poor - dirty, in disrepair (I don't mind old if it's clean!) and the bed was the worst I've ever seen - the mattress was so stained, and it was so uncomfortable it was awful (the two singles were not as bed) - the bathroom was derelict - we booked for two nights but could only manage one and didn't stay for the breakfast (which Expedia stated was free but on arrival that wasn't the case - reception baling Expedia for this).
The staff were OK - when I left I mentioned the room and the chap on reception apologies and agreed it's bad - he said "we tell the owner all the time but he doesn't care".
We feel totally cheated - maybe the other rooms are better, but find somewhere else to stay in my view.
宿泊されたお客様
2025 年 10 月に 2 泊滞在