2/10 (非常に不満)
Samantha M.
2025 年 5 月 25 日
気になった点 : 清潔度
NOT Smoke Free - Warning to Future Rentals
As soon as we walked in, we were overcome with a heavy stench of smoke/must. We had to wait until the morning to get a resolution, due to the late hour of our arrival. I double checked, & it WAS listed as nonsmoking. We were also surprised at how the place looked compared to the listing - photos were very well staged. Our main concern, however, was the smell. We all woke up with headaches in the morning. I reached out to the company. They apologized & stated that the cleaning crew did not report a smell and reiterated it was a nonsmoking rental. They stated that they could NOT move us to any other rental (despite having others available) because all their homes are independently owned. They also were not willing to give a partial refund. Their only offer was to send in their cleaning crew which we declined because 1) all our personal belongs were unpacked throughout the rental & 2) if they couldn't detect it the first time and their cleaning process didn't rid it yesterday, it was unlikely to this time. We reached out to VRBO to help but their money back policy did NOT apply to this rental. Other issues to note: cracks in tub, paint peeling in places, no bedding for the couch pull out, mold in the crease of bathroom sink and countertop, designated parking taken by other tenants. We didn't bother to send these issues to the rental company as we knew it wouldn't make a difference.
Samantha M.
2025 年 5 月に 3 泊滞在