外観

フェアフィールド・イン&スイート・ニューヨーク・マンハッタン/セントラルパークの口コミ

3 out of 5

口コミ

8.4

とても良い

評価 10 - 1000 件の口コミ中 510 件が非常に良い" "
評価 8 - 1000 件の口コミ中 297 件が良い" "
評価 6 - 1000 件の口コミ中 110 件が普通" "
評価 4 - 1000 件の口コミ中 35 件が不満" "
評価 2 - 1000 件の口コミ中 48 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

6/10 (普通)

Masako

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
まぁまぁ
エレベーターが余りにも遅くて不便でした。朝ごはんは、まぁまぁでした。駅からもう少し近かったら良かったと思います。お部屋は、とても狭くて、大きなスーツケースはちょっと大変でしょうね。
2023 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 5 月 1 日)
まさこさん、フィードバックありがとうございます。残念ながら、私たちと一緒にいる間にそのような課題がありました。エレベーターの件でご不便をお掛け致しました。私たちはゲストの満足度を気にかけているので、前進する私たちのチームの適切なメンバーであなたの懸念に確実に対処します.よりポジティブな体験をすぐに共有できることを楽しみにしています。

10/10 (非常に良い)

Mari

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
私たちはとても満足しました.ハウスキーピングがなかったのですが、私たちが事前に予約するべきだったのでしょうか?それ以外は全てとても良かったです.またこのホテルに宿泊したいと思います.どうもありがとうございました。
2022 年 5 月に 2 泊滞在
Ashley Dela Cruz-Operations Manager からの返信 (投稿日 : 2022 年 6 月 11 日)
Good afternoon, Thank you for choosing to stay at the Fairfield Inn Central Park. We are glad to hear you enjoyed our location. We apologize for the lack of housekeeping service, as housekeeping due to Covid-19 is by request only with 24 hour advance notice. We look forward to welcoming you back again soon in the future. Should your travel plans include New York City please keep our location in mind. Wishing you safe travels and good health. Warm regards

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
施設も清潔で、朝食も満足しました。近所にコンビニがなかったのが残念!でも、ニューヨーク生活でほとんど日本的なコンビニはありませんよね!どこへ行くにも地下鉄、歩きで済ませられるくらいのアクセスの良さ⁉︎
2019 年 7 月に 5 泊滞在
Yan からの返信 (投稿日 : 2019 年 8 月 6 日)
Thank you for staying with us. There are a market in the hotel lobby and a supermarket within walking distance that our team member could assist. We wish to see you again!

10/10 (非常に良い)

Terra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very close to cruise terminal and Hotel front desk was very helpful.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 29 日)
Terra, thank you for your fantastic feedback! It's wonderful to hear that you found Fairfield Inn & Suites by Marriott New York Manhattan/Central Park conveniently located and that our front desk team was so helpful. We're looking forward to welcoming you back soon!

8/10 (良い)

Victoria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient to get to pier in morning.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 28 日)
Victoria, the team at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park is delighted that you found our location convenient. We hope to welcome you back on your next visit to the city!

8/10 (良い)

maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Is very affordable.and very convenience and I'm very happy,
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Maria, it's delightful to hear about your positive experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We aim to provide affordability and convenience to our guests. We're thrilled that we exceeded your expectations. We cherish your happiness and look forward to your next stay with us.

10/10 (非常に良い)

FLOR

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
deberían colocar agua en la habitación
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Flor, es reconfortante saber que su estadía en Fairfield Inn & Suites by Marriott New York Manhattan/Central Park fue agradable. Hemos tomado nota de su sugerencia de proporcionar agua en las habitaciones. Sus comentarios nos ayudan a seguir mejorando y garantizar que satisfamos las necesidades de nuestros huéspedes. Esperamos pacientemente su próxima visita.

10/10 (非常に良い)

Jordan

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 21 日)
Jordan, thank you for the glowing review! Fairfield Inn & Suites by Marriott New York Manhattan/Central Park is delighted to know you enjoyed your stay. We look forward to welcoming you back on your next visit.

6/10 (普通)

Bernard

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Bernard, it appears your stay was neither completely satisfactory nor disappointing. We appreciate your feedback despite the lack of specifics. We would be pleased to learn more about how we could have better served you. Your future insights regarding the services or the facilities will be highly valued.

10/10 (非常に良い)

Allison

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk were really friendly and helpful. Room was small but clean and worked for the two of us. The elevators were a bit slow but overall we really enjoyed our stay. It was close enough for us to walk to Central Park and has dinner options nearby. We also walked 15 minutes to the cruise port and it was an easy, safe walk.
2024 年 4 月に 1 泊滞在
Adnanからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you Allison for the wonderful feedback, we are glad we can meet your expectations. We hope to see you again soon.

2/10 (非常に不満)

YUE

出張, 家族旅行
気になった点 : 清潔度
Everything was good until the next morning, there r ants crawling all over the bed. Disgusting
2024 年 4 月に 1 泊滞在
Adnanからの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for taking the time to provide us with your valuable feedback. Your comments will help us improve the overall guest experience.

10/10 (非常に良い)

Christine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to cruise port. Great breakfast options.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Christine, we're delighted to hear that you enjoyed the convenient location and breakfast at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. It's great to know we could be part of your travel experience. Your kind words will definitely be relayed to our colleagues. We eagerly anticipate your next visit.

10/10 (非常に良い)

JoAnn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 10 日)
Thanks for the perfect rating, JoAnn! We can't wait to see you again soon for another amazing experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park.

6/10 (普通)

Jodi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Water Pressure and temperature of water was not the best. Hotel was booked based off of facility I was going to visit and the distance listed on Expedia was a lot further away in walking time.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 10 日)
Jodi, we appreciate your feedback. It's disappointing to hear that your experience with the water and travel distance didn't meet expectations. We always aim for accuracy regarding the details of our property in relation to nearby facilities. Feedback like yours helps us to refine our offerings. We hope for another opportunity to serve you better.

6/10 (普通)

Michael

良かった点 : 清潔度、スタッフとサービス
Pretty central and price is ok
2024 年 3 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 9 日)
Michael, thank you for sharing your impressions. We appreciate you highlighting our location and value; it's great to know you found these aspects satisfactory. We hope you'll consider staying with us again in the future.

10/10 (非常に良い)

Christina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff in the entire hotel was friendly and helpful. It had a small bar with lounge area to relax and have a drink along with a small variety menu with snacks and wings. Walking distance to Central Park and other attractions.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 7 日)
Christina, your positive remarks about Fairfield Inn & Suites by Marriott New York Manhattan/Central Park are greatly appreciated. We're glad our team members were able to enhance your stay and that you enjoyed our lounge area, snack options, and proximity to Central Park. We hope to welcome you back soon!

10/10 (非常に良い)

FLOR

2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 12 日)
Flor, thank you for the stellar rating shared through your Expedia Review. We're delighted that you had such a great experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. Looking forward to welcoming you back on your next visit to the city. Safe travels!

10/10 (非常に良い)

James

出張
良かった点 : 清潔度、スタッフとサービス
All of the front of house staff were wonderfully welcome - especially the lady leading the early evening shift. A fab advert for your brand which I will definitely use again while visiting NY. Thank you, James
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 22 日)
James, it's fantastic to hear that our welcoming team members at the Fairfield Inn & Suites by Marriott New York Manhattan/Central Park left a lasting impression on your visit. Your commendation about the lady leading the early evening shift is appreciated and so is your intention to return. Your stamp of approval means a lot to us. Thank you, and we await your next visit.

8/10 (良い)

Charles

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
-
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 21 日)
Charles, we appreciate your feedback on Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. It's great to hear you've had a pleasant experience. We sincerely hope to welcome you back in the near future for an even more outstanding experience. Thank you.

10/10 (非常に良い)

Jorge

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service was good the only think is the parking issue
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 17 日)
Jorge, we are ecstatic to hear about your positive experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We acknowledge your comment about the parking situation and are consistently exploring ways to optimize this aspect. Thank you for your feedback and we can't wait to have you with us again.

10/10 (非常に良い)

Ned H

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good value. Was close to the venues we were visiting.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 17 日)
Ned, thank you for choosing Fairfield Inn & Suites by Marriott New York Manhattan/Central Park for your stay. We're thrilled that our location was beneficial for you and you found excellent value. We're looking forward to welcoming you back during your next city visit.

10/10 (非常に良い)

Brenda

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 9 日)
Brenda, thank you for choosing Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We are delighted to have met your expectations and look forward to welcoming you once more on your next visit. Safe travels until then.

10/10 (非常に良い)

Stephen

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 28 日)
Stephen, it's great to see your perfect rating for Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. It's clear we were able to provide exceptional service during your stay and for that, we're extremely delighted. We eagerly look forward to your return in the future.

8/10 (良い)

Andrew

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was great staying there
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 5 日)
Andrew, we are thrilled to hear about your enjoyable stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We appreciate your feedback and hope to welcome you back in the near future for another great experience.

10/10 (非常に良い)

Meghan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Happy hour! Breakfast!
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for the 5/5 rating, Meghan!It's excellent you enjoyed your time at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 (非常に良い)

Stacey

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the location for the price paid. Walkable to everything we needed.
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 3 日)
Stacey, it's wonderful to hear how much you enjoyed the value-for-money and convenient location of the Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We're thrilled that everything you needed was within walking distance. We look forward to welcoming you back in the near future.

10/10 (非常に良い)

Carla

出張, 家族旅行
良かった点 : 設備とサービス
From the moment we walked in, the staff was super helpful and friendly. The area is very safe and just a short walk to Columbus Cirlcle or Lincoln Center and Central Park. Great location, comfortable and affordable.
2024 年 2 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 3 日)
Carla, your kind words are appreciated. At Fairfield Inn & Suites by Marriott New York Manhattan/Central Park, we aim to provide exceptional services with the help of our dedicated team members. We're glad you found our location convenient for your visit to Columbus Circle, Lincoln Center, and Central Park. Thank you for highlighting our comfortable facilities and affordability. We look forward to your return visit soon.

10/10 (非常に良い)

Angela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Adnanからの返信 (投稿日 : 2024 年 2 月 26 日)
We are glad to know that you found our services satisfactory and we hope to have the privilege to serve you once again in the near future. In case you require any assistance or have any questions, please do not hesitate to contact us. Hope to see you again soon!

10/10 (非常に良い)

Donna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We loved this hotel.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 25 日)
Donna, it's wonderful to hear that you loved your stay at the Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. Your satisfaction is our priority and we hope to welcome you back soon.

8/10 (良い)

Angela R、Elmira

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was excellent, there is alot of noise from the steeet, and the elevators are hard to access when you are going to breakfast between 6-9 am. The beds were soft and the room is clean. Overall good stay- bring ear plugs.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 24 日)
Angela, we are thrilled that Fairfield Inn & Suites by Marriott New York Manhattan/Central Park greatly appealed to you. Your mentions of our comfortable beds and clean rooms certainly warm our hearts. Nonetheless, we acknowledge your feedback about the street noises and rush hour elevator accessibility - we're always seeking ways to enhance our guests' experiences. We are eagerly awaiting your next visit, ensuring it's even more enjoyable.

10/10 (非常に良い)

Heidi

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 21 日)
Heidi, thank you for choosing to stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. With the high rating provided, it appears you've had a great time with us. We're pleased to know this and would love to welcome you back for your next trip to New York City. Safe travels!

6/10 (普通)

Liaqat

The hotel is efficient and clean. Breakfast is good. The bar is a ripoff. 2 bears cost me $24. Totally unacceptable.
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 20 日)
Liaqat, it's excellent to learn you found efficiency, cleanliness, and a satisfactory breakfast during your stay. Regarding your experience at the bar, we understand that pricing might have been unexpected. We ensure transparent pricing and adhere to local market rates. We appreciate your feedback and look forward to an opportunity to serve you better in your next visit.

10/10 (非常に良い)

Jeramiah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Got a window room and it was a great view of the college next door. Great walk to Central Park and Times Square.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 16 日)
Jeramiah, it's truly delightful to read about your enjoyable stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We take pride in our prime location with close proximity to Central Park and Times Square. We're thrilled to know your room offered a beautiful view of the neighborhood. We hope to welcome you back for another memorable stay in the future.

10/10 (非常に良い)

Pierrette

2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 22 日)
Pierrette, it's fantastic to hear you enjoyed your stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. Nothing makes us happier than guests leaving with positive experiences. Thank you for choosing us and we eagerly await your next visit.

10/10 (非常に良い)

Roxana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel
2024 年 2 月に 1 泊滞在
Adnanからの返信 (投稿日 : 2024 年 2 月 11 日)
Thank you so much for taking the time and providing us with great feedback. Hope to see you again soon!

10/10 (非常に良い)

Ann

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was nice.and efficient.
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 12 日)
Ann, thank you for sharing your wonderful experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We're thrilled you found our team members both efficient and pleasant. We hope to welcome you back soon for another enjoyable stay.

10/10 (非常に良い)

Heidi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were able to check in early. Staff was pleasant. Room is fine.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 6 日)
Heidi, thank you for your fantastic feedback regarding your stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. Our team members take great pride in offering a pleasant experience for our guests, and it's wonderful to hear that you found your room comfortable. Also, it's our pleasure to accommodate early check-ins when possible, and we're glad this was beneficial for you. We look forward to seeing you again in the future.

10/10 (非常に良い)

Taylor

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We’d stay here again.
Staff was very friendly, considerate of our needs and knowledgeable about the area. Breakfast was better than expected.
2024 年 2 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 4 日)
Taylor, it's wonderful to read about your excellent experience at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We're thrilled that our team members offered friendly service and practical local information. It's also heartening to hear that our breakfast surpassed your expectations. We can't wait to welcome you back for another enjoyable stay.

10/10 (非常に良い)

Deborah、Thornhill

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you for sharing, Deborah!At Fairfield Inn & Suites by Marriott New York Manhattan/Central Park, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 (非常に良い)

paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent stay, enjoyed a day walking to Times Square, Rockefeller Centre, St. Patrick’s Cathedral, Columbus square.. Staff answered text messages, provided early check in or would take care of our luggage before/after check in. Breakfast the next morning which was included so convenient. Walked to the Port for our cruise. Thx for memorable stay!
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 5 日)
Paul, thank you for your glowing review. It's fantastic to hear that you had an excellent stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park and thoroughly enjoyed your day strolling through the iconic sites of the city. We're glad that our team members could assist you via text and facilitate flexible check-in times. The convenience of the included breakfast appears to have added a positive touch to your visit. Remembering your cruise departure from the nearby port certainly paints a wonderful picture of a memorable stay. We appreciate your generous words and look forward to welcoming you back in the future.

10/10 (非常に良い)

Phyllis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you for the amazing rating, Phyllis!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park soon!Thanks again for leaving your feedback!

10/10 (非常に良い)

Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Small room
The room was very small. The closet was too small for my wife and I
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 22 日)
Jose, it's great to hear that your stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park was a positive experience. We understand that our rooms and closets might not have been spacious as expected. It's a common feature of city-based establishments for optimizing space. Nevertheless, we always strive to provide a comfortable stay. We appreciate your feedback and look forward to seeing you again in the future.

8/10 (良い)

Christine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent breakfast
2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 19 日)
Christine, we're thrilled you enjoyed the breakfast at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We take pride in providing our guests with delicious morning options. Thank you for choosing us, and we're looking forward to your next visit.

10/10 (非常に良い)

Amanda

カップルで旅行, 家族旅行
良かった点 : 設備とサービス
Very clean. Very helpful start
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Amanda, thank you for your positive review. We're thrilled to hear that the cleanliness of Fairfield Inn & Suites by Marriott New York Manhattan/Central Park left a good impression on you. It's also wonderful that our team members could be of service and enhance your stay with us. We look forward to seeing you again the next time you're in the city!

6/10 (普通)

Richard、New York

良かった点 : 清潔度
Needs better elevators
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Richard, thank you for sharing your thoughts. We take all feedback into consideration and appreciate your point on the efficiency of the elevators. Rest assured that we are continually striving to enhance our guest experience. We hope you'll consider staying with us again in the future.

10/10 (非常に良い)

Peggy

出張, 家族旅行
良かった点 : 設備とサービス
The front desk personnel were friendly and helpful. Hotel clean and safe and in a good location. We were going to Mount Sinai West so the location was perfect.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Peggy, it's delightful to hear that you appreciated the friendly assistance from our colleagues at the front desk, as well as the cleanliness and safety of Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We're glad to know that our location was optimal for your visit to Mount Sinai West. We hope to welcome you back whenever your travels next bring you to Manhattan.

10/10 (非常に良い)

BETH

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Welcoming staff, the staff also provided me with detailed information on my stay. clean room. Quiet lobby. No complaints. Will definitely stay here again.
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Beth, it's a joy to hear such positive remarks about your stay at Fairfield Inn & Suites by Marriott New York Manhattan/Central Park. We take pride in our attentive team members and their commitment to guest satisfaction. Knowing that you found your room clean and our lobby peaceful is greatly encouraging. It's delightful to learn that you would consider staying with us again. We eagerly await your next visit!

2/10 (非常に不満)

Michelle、River Forest

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed here because my daughter was performing at Lincoln Center. This was the most convenient and walkable hotel. This was the most uninviting and unwelcoming hotel. The guests are extremely unfriendly and the majority are European. The elevators are extremely slow and tiny. I do not recommend this hotel. Housekeeping was extremely rude!! We had to ask 8 times for towels. I explained to the housekeeper that we had 4 adults staying in the rooms, so that we needed four complete sets. She became extremely argumentative and refused to provided us with the accurate number of towels!! I have never been treated so rudely by hotel staff. This hotel was outrageously expensive for the bare to minimum service. DO NOT STAY HERE!!!!
2023 年 12 月に 2 泊滞在
Adnanからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Michelle, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

6/10 (普通)

Michelle、River Forest

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Overpriced hotel. For a four day stay, housekeeping was not completed for two days. This was very inconvient. The elevator situation is a complete nightmare, slow, small and tiny. The wait time may be 30 minutes or more. The hotel is old and amenities are antiquated, yet the price is very high. Most of the staff is unaccommodating and unfriendly. I would not recommend this hotel for a POC. There were several unfriendly stares from foreign tourists throughout the whole visit. There is a dangerous lack of diversity in hotel guest and my daughter stated several times that she felt scared. Unwelcoming and unfriendly atmosphere cultivated by most, not all, of the staff.
2023 年 12 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 31 日)
Michelle, we regret to hear that certain aspects of your stay did not meet your expectations. We apologize for any discomfort you encountered during your stay, including your experiences with housekeeping and wait times for our elevators. We aim to provide a welcoming environment for all guests and are disheartened to hear that you and your daughter felt otherwise. Please be assured that we value feedback from all our guests and are committed to making the necessary improvements for a better experience in the future. Thank you for your time and for bringing these matters to our attention.

6/10 (普通)

Heather

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 17 日)
Thank you for the feedback, Heather.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.