Ratings based on 428 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Mar 1, 2020 on Hotels
by A verified traveler
Posted Feb 26, 2020
Comment from Hotel Management
Feb 29, 2020 by Joey P, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted Feb 20, 2020
double charged on my credit card, seemed to not be resolved yet.
Comment from Hotel Management
Feb 25, 2020 by Joey P, Hotel Management
I am so sorry for the duplicate charges you received. If this has not been reversed as yet please contact the hotel directly at 914.636.7888 so we can resolve this.
by A verified traveler
Posted Feb 18, 2020
Receptionist upgraded room on arrival and was very pleasant. Location close to restaurants and cinema. Good parking.
Comment from Hotel Management
Feb 18, 2020 by Joey P, Hotel Management
Thank you so much for your feedback! We are delighted you enjoyed your stay.
by A verified traveler
Posted Feb 15, 2020
Parking was difficult as the garage was very crowded. Staff was very helpful. There was a violent fight in a room near us last night. It was pretty loud and scary. We reported it and it got quieter. However the price for the one night was crazy expensive. I stay in 5 star hotels all over the world for $450. I needed to be here so I paid it but it was pretty obscene.
Comment from Hotel Management
Feb 15, 2020 by Joey P., Hotel Management
I am so sorry that you endured this while staying with us. I will be addressing these concerns with my team so we can improve our services.
by A verified traveler
Posted Feb 12, 2020 on Travelocity
Awesome staff, great location, clean and honest staff
Comment from Hotel Management
Feb 15, 2020 by Joey P, Hotel Management
Thank you for feedback!
by A verified traveler
Posted Feb 2, 2020 on Hotels
Comment from Hotel Management
Feb 5, 2020 by Joey P, Hotel Management
Thank you for the feedback. We hope to see you again soon!
by A verified traveler
Posted Feb 1, 2020
Breakfast was excellent. Staff were friendly and helpful.
Comment from Hotel Management
Feb 3, 2020 by Nicole, Hotel Management
Thank you for choosing the Residence Inn. We are very delightful to have hosted you and also happy to hear that your stay with us was great. I would be sharing your feedback among my fellow team members.
Once again thank you for choosing the Residence Inn
by A verified traveler from New York
Posted Jan 21, 2020
The location is central - very close to movie theatre and other fun activities in the circle. The customer service was outstanding. Nicole at the front desk is awesome and one of the dining room staff went beyond the call of duty to serve my family. Great place to stay.
Comment from Hotel Management
Jan 30, 2020 by Joey P, Hotel Management
We are delighted you enjoyed your stay! Thank you so such for the feedback.
by A verified traveler
Posted Jan 13, 2020 on Hotels
Comment from Hotel Management
Jan 30, 2020 by Joey P, Hotel Management
Thank you so much for the review!
