2/10 (非常に不満)
Marah、SAINT LOUIS
カップルで旅行
2025 年 8 月 24 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Prime location, horrible service and filthy rooms and grounds. Upon checking in to both rooms immediately noticed they were unswept, insisted and unclean. Went to front desk after taking picture and was told the dirt I saw was normal basically like it couldn't be swept up. I also told him there no towels in one room to which he replied he had none, but he'd send housekeeping tomorrow to clean both rooms and bring towels. I went to the store to buy cleaning supplies to clean myself. When we arrived back to get in bed we noticed the sheets were stained and dirty. So we grabbed our travel blankets out of the car. Day 2 when we arrived back we came to a made bed, trash still in room still unswept and 1 dry towels. Went to front desk asked for towels was told there were none and to check back. So went went to buy our own towels and came back to find a big roach in the tub. After handling this and regrouping we sat outside on the courtyard where 2 big sewer rats ran across our feet. But the location is perfect. I reported to the 3rd party I booked through and the hotel refuses to respond
Marah
2025 年 8 月に 2 泊滞在
