4/10 (不満)
Selena F.
2025 年 5 月 21 日
気になった点 : 清潔度
Zero communication from owner
It was such a shame that we didn’t have the opportunity to enjoy the condo that we booked because the check-in process was so terrible. This is a beautiful unit on a lovely resort property. Unfortunately, I received no check in instructions. I didn’t look for instructions in advance of arrival, so shame on me. We arrived at 6pm and couldn’t get into the unit. I tried contacting the owner through VRBO, no response. I went to the check in office to ask for help. I was told that they get a lot of complaints from the VRBO rentals and that they have no affiliation, which was confusing because the check-in desk had our key card. I later found out that the resort did, in fact list the condo. Why lie? I drive the 2 miles back to the condo and the key card doesn’t work. Two maintenance men and 3 hours later they got us into the condo, but told us that we couldn’t let the door close behind us if we left the condo or we’d be locked out. It was 10pm by the time we got into the unit.
Selena F.
2025 年 5 月に 1 泊滞在