6/10 (普通)
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家族旅行
2025 年 8 月 11 日
Overall after seeing such great videos and history about this property it did not meet my expectations at all. The front of house manager did acknowledge my concerns during the trip which I am grateful for however even the upgraded room that I was given had a urine soiled bed, broken iron and broken toilet roll holder and in need of a general upgrade revamp. I was not wowed by the menu options and even received a plate of food that had sauce smeared all over the base. I can see why it would be highly rated for some as i did witness staff give good care to some travellers and there were some pleasant staff onsite. I picked this hotel as I wanted an authentic experience of Jamaica, often not given in the resorts but for me it was very regrettable. I could not even get fresh mint or lime for tea in the restaurant when feeling unwell.
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2025 年 7 月に 5 泊滞在