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"Absolutely friendly staff. Recognized me from previous stays. "

"we had aproblem getting the shuttle from the airport the girl on the desk did not tell us there was a shuttle waiting area and the pickup would be there, rather than the passenger pickup area where we waited for over a half hour. fortunately, when I called again, the driver answered the phone and told us where the pickup would be"

"The staff at the front desk was welcoming, the room was very nice. We enjoyed our stay. HOWEVER - on the day we were to arrive there was a major blizzard. There was no safe way to drive from the Boston area to Pittsfield. I called the hotel 2 days before to say that we would be arriving a day after our reservation. We had purchased cancellation insurance. When we arrived a day late I asked the front desk about a refund. They told me to call Expedia, which I did. Expedia tried to reach the hotel and was unable to do so. They referred me back to the the manager. It is now a week later and after several calls to the hotel, the manager never returned my call. I find this unacceptable."

"Clean room. Staff was friendly. The gym was large and spacious and well equipped. We did not use the pool. The place was very nice but parts of it seemed a little dated. But overall I would recommend it. It is VERY hard to find a nice place to stay in Albany. "

"Room was VERY far from the parking garage. There was no internet or streaming available so the front desk asked if I wanted to cancel. I didn't, but was surprised they didn't offer a free pastry or muffin with their morning coffee(4 .00 dollars) as a trade. Especially since most places have these for FREE!! lol. Walk from garage to room was way too far. Will not stay again due to this. "

"Clean room, friendly staff Room’s wall covering was coming loose. Elevator was not working properly. Great location, close to airport, shops and restaurants close by"

"Loved the pool and the spacious room. We'll definitely return."

"Staff was NASTY not friendly at all."

"Was only there for 10 hours. Everything was great. "