Upon arriving, there was a very bad musty smell to the place and my daughter has asthma; we called and they brought over a dehumidifier and 2 scents for the house. I noticed that the fire extinguisher in the kitchen was not recharged; so I called and told them that was very unacceptable, the lady that I spoke with response was "Do you need one right away"? They did, however, bring a charged one over, luckily. There was a small stove fire from stuff inside of the stove burner that had aluminum foil wrapped around it. So, when I called to inform the front desk of the situation, the ladies response was "Ok", not are you and your guests fine, do you need anything? No, it was a "Ok". Then we had water bugs in our house and when I called, the lady that I spoke with really didn't seem to care about it but eventually, they did send Terminex out the next afternoon. Overall, I am highly unimpressed with this house; it needs a lot of modern updates, some TLC, etc.