Just returned from a family vacation from June 29-July6th, 2024. When arrived we knew we could not do an early check in, however at 3:45 and no one was there to complete cleaning we were concerned. I contacted host through VRBO and she said her cleaning crew were there since 2:45 and something must have happened, and she was going to contact them. That was the last contact we had with the host. We were unable to get into room until after 5pm and that was us just going in as we all were tired, hot and hungry. The poor cleaning person there told us through a translate app that the other people left and did nothing, and she was trying to do everything.
Needless to say, it was not completed, and I updated the host on the time finally got in ect and never heard anything back from her. I was surprised as reviews have been good.
I'm not one who always listen to all reviews as I think some people just complain, however there were issues I need to address:
pros: great location and unit was nice
cons: unit was not clean(although that poor woman tried on her own. I would rethink that cleaning company) , sink in Q rm did not drain, tub in K rm didn't drain properly. In DBL rm 1st bed , you sink when sit. Was missing a pillow in Q rm
fridge door handle was missing and small hole on kitchen floor. sliding door to balcony was so hard to open and close as so much dirt on tract and possibly door off track( we cleaned tract out and bought WD40 to open easier) balcony dirty.