外観

JWマリオット ザ ロッソー マスコーカ リゾート & スパの口コミ

4.5 out of 5

口コミ

8.6

非常に良い

評価 10 - 865 件の口コミ中 482 件が非常に良い" "
評価 8 - 865 件の口コミ中 234 件が良い" "
評価 6 - 865 件の口コミ中 93 件が普通" "
評価 4 - 865 件の口コミ中 32 件が不満" "
評価 2 - 865 件の口コミ中 24 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very relaxing
Very relaxing and my family are so refreshed. We would like to stay again.

10/10 (非常に良い)

Omar

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing view and friendly staff!
2024 年 5 月に 2 泊滞在
Maggieからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for your 5-star review, Omar. We look forward to welcoming you back to Muskoka soon

6/10 (普通)

ozan

小さなお子様連れの家族旅行
This is my second stay at JW Marriot. What i found this time, pool is not clean and it seems facility is not ready for season. Unfortunately, I disappointed this time although i like resort
2024 年 5 月に 2 泊滞在
Maggie からの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for staying with us and sharing your experience. Please rest assured that we will be looking into every possible way for us to improve our guest experience. We hope to welcome you back for a truly luxurious JW Marriott stay soon.

10/10 (非常に良い)

Sarah

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a wonderful time
2024 年 5 月に 1 泊滞在
Maggie からの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your 5-star review, Sarah. We look forward to welcoming you back to Muskoka soon

10/10 (非常に良い)

Gbemileke

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ive been in several Marriot hotels but this is far is the best experience. The ine bedroom suite was amazing and felt homely. The people, the people,the people. They made all the difference. From the concierge, to the restaurant, lounge, housekeeping etc they were so courteous, friendly and ALWAYS willing to help. It was my first time and sure wont be the last.
2024 年 5 月に 2 泊滞在
Maggie からの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your experience at JW Marriott The Rosseau Muskoka Resort & Spa! We look forward to welcoming you back to Muskoka soon.

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 5 月に 1 泊滞在
Maggieからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your 5-star review, Andrew. We look forward to welcoming you back to Muskoka soon

10/10 (非常に良い)

Andres

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Maggieからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your 5-star review Andres. We look forward to welcoming you back to Muskoka soon!

10/10 (非常に良い)

Sookie、Whitby

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Maggieからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for your 5-star review Sookie. We look forward to welcoming you back to Muskoka soon.

10/10 (非常に良い)

Sharon

2024 年 5 月に 1 泊滞在
Maggieからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for your review, Sharon. We look forward to welcoming you back to Muskoka soon.

6/10 (普通)

Vishal

良かった点 : スタッフとサービス、施設のコンディションと設備
Just u had to eat wats in there restaurant nothing around
2024 年 4 月に 1 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 29 日)
We appreciate you taking the time to share your feedback with us. We're sorry to hear that the food choices didn't meet your expectations and that you found our location too remote. Your comments are valuable to us as we strive to continuously improve our services and amenities. We'll certainly take your feedback into consideration as we work to enhance the overall guest experience. If you decide to stay with us again in the future, please don't hesitate to reach out to our team, and we'll do our best to ensure your stay exceeds your expectations.

8/10 (良い)

Nima

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you so much for choosing to stay with us at the JW Marriott Muskoka! We're thrilled to hear that you had a fantastic experience during your visit. Our team works hard to ensure that every guest feels welcomed and well taken care of, so it's incredibly rewarding to receive such positive feedback. We can't wait to welcome you back for another wonderful stay in the future!

10/10 (非常に良い)

Oussama

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and it's fantastic to know that we succeeded in meeting your expectations. We look forward to the pleasure of welcoming you back for another fantastic stay soon!

10/10 (非常に良い)

Maria

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent!
2024 年 4 月に 1 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.We truly appreciate your support and hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Wishing you all the best until we meet again!

10/10 (非常に良い)

Laura

良かった点 : 設備とサービス、施設のコンディションと設備
Very comfortable and staff friendly. Nice for kids end family
2024 年 4 月に 1 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 19 日)
We're thrilled to hear that you had a wonderful experience with us! Your kind words mean the world to us. We can't wait to welcome you back soon for another unforgettable stay. If there is anything we can do to improve your next experience please do not hesitate to reach out to us.

10/10 (非常に良い)

Catherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful property.
2024 年 4 月に 1 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for sharing your recent experience at our resort! We are pleased to hear that you had such a wonderful stay with us.At the JW Marriott Muskoka, we strive to provide every guest with an unforgettable experience, and it's incredibly rewarding to know that we succeeded in making your visit enjoyable.We look forward to the opportunity to welcome you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to reach out.

10/10 (非常に良い)

Fabiola Ahumada

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was wonderful
2024 年 4 月に 1 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Fabiola, Thank you for taking the time to share your recent experience at JW Marriott Muskoka! We are absolutely thrilled to hear that your stay with us exceeded your expectations. We can't wait to welcome you back to JW Marriott Muskoka for another incredible stay in the near future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. The Team at JW Marriott Muskoka

10/10 (非常に良い)

Sachin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you so much for taking the time to share your positive experience at the JW Marriott Muskoka! We are thrilled to hear that you thoroughly enjoyed your stay with us.Providing exceptional service and creating memorable experiences for our guests is our top priority, and it's truly rewarding to know that we succeeded in making your visit a pleasant one.We appreciate your kind words and hope to have the pleasure of welcoming you back to our resort in the near future. If there is anything more we can do to enhance your next stay, please don't hesitate to let us know.

8/10 (良い)

Domenic

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice property, excellent staff
2024 年 3 月に 5 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience at our hotel. Providing top-notch service and ensuring our guests' satisfaction are our main goals, and we're thrilled that we were able to meet and exceed your expectations. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

8/10 (良い)

Christopher、Garson

2024 年 3 月に 2 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you so much for your feedback! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back again soon. If there's anything specific you'd like us to improve or any suggestions you have, please feel free to let us know. Looking forward to having you at the JW Marriott Muskoka soon again!"

10/10 (非常に良い)

Vladislav

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 3 月に 1 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 2 日)
We appreciate your feedback and are pleased to hear that you had a good stay at our hotel. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and we're glad that we succeeded during your visit. If you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 (非常に良い)

Kristina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely amazing. The only wrong was that I only stayed for one day. Definitely going back
2024 年 3 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for your 5/5 score

6/10 (普通)

Sarah、Glen Williams

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great facilities and beautiful setting. The room could benefit from a deeper clean. Delicious dining options!
2024 年 3 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 3 月 19 日)
Sarah, thank you for your comments. I will pass these to the appropriate managers

10/10 (非常に良い)

Dark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice hotel ..
2024 年 3 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you so very much.

10/10 (非常に良い)

sherif

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is very clean and comfortable,staff are very nice and helpful
2024 年 3 月に 2 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and it's fantastic to know that we succeeded in meeting your expectations. We look forward to the pleasure of welcoming you back for another fantastic stay soon!

10/10 (非常に良い)

Afra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very cool place
2024 年 3 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you Afra

10/10 (非常に良い)

Peter

2024 年 2 月に 1 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you so much for rating us a perfect 10 out of 10! We're absolutely delighted to know that your experience with us was flawless. Providing exceptional service and creating memorable moments for our guests is our ultimate goal, and it's incredibly rewarding to see that reflected in your review. We can't wait to have the opportunity to welcome you back for another outstanding stay in the near future!

10/10 (非常に良い)

Shiau Liang

2024 年 2 月に 1 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for your wonderful review! We're delighted to hear that you had an excellent experience at our hotel. Providing top-notch service and ensuring our guests' satisfaction are our main goals, and we're thrilled that we were able to meet and exceed your expectations. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

8/10 (良い)

Bethany

グループ旅行
良かった点 : 清潔度、スタッフとサービス
A little disappointed with the dining as there was only one option for breakfast, lunch and dinner but food that was available was excellent
2024 年 2 月に 2 泊滞在
Mikeからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you Bethany, I am sorry we had only one of our outlets open during your stay.

10/10 (非常に良い)

Stuart

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing
2024 年 2 月に 2 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay at our hotel. Providing excellent service and creating memorable experiences for our guests is always our top priority, and we're glad to hear that we met your expectations. We look forward to welcoming you back in the future for another wonderful stay!

8/10 (良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 2 日)
We appreciate your feedback and are pleased to hear that you had a good stay at our hotel. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and we're glad that we succeeded during your visit. If you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful grounds, Saw The Jim Cuddy Band in the evening entire experience was amazing.
2024 年 2 月に 1 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 2 日)
Wow! Thank you for your absolutely glowing review! We are beyond thrilled to hear that you had such a fantastic experience at our hotel. Creating unforgettable memories and ensuring our guests feel truly valued is at the heart of everything we do, and your feedback reinforces that we're on the right track. We can't wait to have the pleasure of welcoming you back for another amazing stay in the future!

10/10 (非常に良い)

Maxwell

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was our first time visiting, we definitely were not disappointed. Right from the start, the service was incredible. The eagerness to make us feel welcomed as well as the way we were treated by the staff, was truly second to none. The facilities, the spa experience, the room, the grounds were all truly top notch. The extra subtle touches to make us feel at home truly made the experience. I cannot thank the JW Rosseau staff enough.
2024 年 2 月に 2 泊滞在
MJからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you Maxwell, great to see you had a great time.

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great as always
Great as always Consistently good A fun weekend to meet new friends, and enjoy some well deserved R&R PS: to the spa team; learn how to use a telephone machine. (When it rings try Awnsering) I walked past it several times nobody there waiting, but yet they don’t know how to awnser a call. Spa excluded great resort and trip
2024 年 2 月に 2 泊滞在
.からの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for your glowing review! We're thrilled to hear that you had an excellent stay at our hotel. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and it's incredibly rewarding to know that we succeeded during your visit. We have shared your comments regarding the Spa and have rectified the issues. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wife and I stayed here for 2 nights staff was amazing from the front desk to waiters at restaurants and bar Food was unbelievable everything we ate was so good We will definitely be back again
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Lee Ann

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Muskoka getaway
A tranquil hotel with all the little added touches. Roasting marshmallow's by the fires, playing pool and chess. The hydrospa was relaxing. The staff were amazing. They were always there to offer help and service and went above and beyond to provide you with exceptional service.
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

BRUCE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Love the Port Carling area and the view from the hotel overlooking the water. Room was cozy and well appointed. Staff very polite and accommodating.Love the fire at the front. Was there about four years ago and the pricing of drinks and meals is a little over the top now. $16 for a domestic draught beer? $85 for breakfast for two? We ended up going out or picking up all meals from outside. I understand we are where we are but...wow!
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Cathy

2024 年 1 月に 2 泊滞在

8/10 (良い)

Nancy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great property. Would love to come back in the summer months to participate in outdoor activities.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Cassie

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Terry Ann、Toronto

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Piotr

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Serene location with stunning lake view
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

JINSUNG、North York

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place to rest for family.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Denise

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely!
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Farah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

matthew

2023 年 11 月に 1 泊滞在

8/10 (良い)

Ngoc

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Ivanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Babymoon
The staff is so helpful here, we loved our cozy room and the food was great. We started on the resort primarily, and used the gym and spa. We’d come back for sure
2023 年 10 月に 3 泊滞在

10/10 (非常に良い)

Ankit

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
amazing location and property to relax and enjoy.
2023 年 10 月に 1 泊滞在
Rajatからの返信 (投稿日 : 2023 年 10 月 26 日)
Thank you for feedback.

10/10 (非常に良い)

Carlos

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay and see the fall colours. Top notch resort!
2023 年 10 月に 2 泊滞在
Rajatからの返信 (投稿日 : 2023 年 10 月 19 日)
Thank you for your feedback.