2/10 (非常に不満)
宿泊されたお客様
グループ旅行
2023 年 10 月 2 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worst camping experience ever
At check-in, we (two young women) were asked if we brought our own mats and sleeping bags, if not, we could rent them for 10€ per item, so an additional 40€. There was no mention of this in our reservation, which included a "double bed". Having already paid 120€ for 2 nights, this was an unpleasant surprise. Considering the chill temperatures at night, the staff recommended we take at least the sleeping bags. We took one of each.
And the tent we were assigned was much smaller than the one advertised on our booking. This was very disappointing.
Thirdly, we were told that if we wanted to secure our bags in the tent, we would have to buy a padlock from a shop onsite.
We were also told that we would have to pay to use the showers and we would have to negotiate to get toilet paper from a guy for the WC.
Considering all this, we were clearly unsatisfied, but still agreed to stay for one night, considering we had already paid when making the reservation weeks before.
However, sleeping in this campsite was a nightmare. Due to the cold (9-10°C), it was impossible to sleep even with a mat, sleeping bag and many layers of clothing. The worse part came at 4am when 4-5 drunken guys, talking and making sexual noises in the neighbouring tent, almost crushed ours with their stumbling around, causing us to exit in a rush.
We felt so upset and unsafe, we just left the campsite to walk 20min in the dark to the train station. This was an awful experience and a terrivle value for 120€.
宿泊されたお客様
2023 年 9 月に 2 泊滞在