2/10 (非常に不満)
John、Saint Cloud
2026 年 3 月 26 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would like to start by saying I was not expecting anything luxurious, but finding roaches in the bed headboard area was definitely not what I expected.
When I checked in, the front desk associate was polite, and the check-in process was quick and easy. However, after about three hours in the room, I noticed a roach on the wall. Once I started looking around more carefully, I found another on the TV console, one near the edge of the headboard, and later a small roach even walked across my iPad screen while I was using it.
I reported it to the staff, and the employee offered me another room, which looked newer, but the overall experience was already very disappointing. I asked about a refund, but they said refunds were not available.
I still had to stay two nights, and honestly it was very uncomfortable — I kept waking up and checking around because I was worried about more roaches. This has been the worst experience I have had in a low-budget hotel.
There are also people staying here long-term who leave trash outside overnight, which may be contributing to the issue. What concerned me most is that when I reported the roaches, the staff did not seem surprised. One bug can happen anywhere, but seeing four or more feels like a serious cleanliness and health concern. This property really needs inspection and better pest control.
John
2026 年 3 月に 2 泊滞在