2/10 (非常に不満)
Abey
2026 年 3 月 17 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They changed our booking to another hotel at the last moment.We were helpless to make another booking of our own as we were boarding the flight when we received the message about change of hotel from Alfa suite staff.When we reached the hotel,we were shocked.It was a sort of lodge like set up.We had already paid Alfa suites the full payment in advance but on Vacating the room they asked us to pay the bill ,as they didn’t receive payment from Alfa suite.We showed them the payment details we made to Alfa suite.They were not satisfied.We again had to call Alfa suite people for clarification .Its was then we were able to leave.When we told Alfa suite staff about the sub standard rooms we were allotted ,they said they would refund some money back as the current lodge need not be paid so much.But no response from their side.
Abey
2026 年 3 月に 1 泊滞在