Does Global Luxury Suites at Mountain View have a pool?

Yes, this property has an outdoor pool.

Is Global Luxury Suites at Mountain View pet-friendly?

Yes, this property allows pets (limit 2 total). There's a fee of USD 250 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Self parking is free at this property.

What time is check-in at Global Luxury Suites at Mountain View?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Where is Global Luxury Suites at Mountain View located?

Located in Shoreline West, this apartment building is within 1 mi (2 km) of Silicon Valley, San Andreas Fault Trail, and Mountain View Center for the Performing Arts. San Antonio Shopping Center and Los Altos History Museum are also within 3 mi (5 km). Mountain View Station is 26 minutes by foot.

Global Luxury Suites at Mountain View Reviews, Deals & Photos 2026

6/10 Okay

Xuan

Nov 29, 2025

Liked: Cleanliness, property conditions & facilities

While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.

Stayed 3 nights in Nov 2025

6/10 Okay

Courtaney

Feb 5, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Communication

This property is nice, but everything is automated. During your stay you will never see a front desk person or any person that can assist. All communication/issues are communicated by phone and/or text. There are not physical keys to use. Instead there is a Latch app that you download and use to enter the parking garage, elevator and room/apartment, etc. It takes some time to get used to and not all of the entries & exits are listed logically. For our group, we all used one login and password, just FYI. Not sure we would stay here again, we realized how nice it is to have actual people to talk with at a typical hotel if you have an issue.

Stayed 11 nights in Jan 2025

8/10 Good

Carissa

Jun 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Communication

Absolutely wonderful place to stay - except could never ever contact anyone by phone to help in any way. After a long delay they'd send an email and call (which I always missed due to flights so go voicemail) and if I replied to email immediately I'd still not get a response until too late. The Latch system (instead of keys, to enter every door and use elevators) did not work for my phone and no employees understood how it worked. I absolutely needed to have service which I did not inside of the elevator so an employee at the leasing office had to let me in so I could get service at the top floor . It took hours and hours of everyone's time. We were given late checkout as an apology, which I appreciated. (the leasing office people were really uncomfortable because it was not their rental situation, but helped as much as they could. We had just wandered in because we had the wrong address and thankfully they could access our floor in our building)

Stayed 4 nights in Jun 2025

6/10 Okay

Blair

Apr 6, 2024

Liked: Cleanliness, room comfort

Nice Apartment but noisy and access difficult

The apartment is well sized, clean and comfortable and is well located in the centre of Silicon Valley. Unfortunately the apartment fronts onto the El Camino highway and is therefore really noisy between 7am and midnight. Fortunately it quietens down overnight so sleep is possible. In the evenings though it is difficult to hear the TV over the traffic noise. Initial access is difficult as there are two garages and 6 different lifts each access a limited number of apartments - the lifts don't indicate which apartments they service, so if you are unlucky you may have to go up and down 6 lifts before you find the right one. You also need to download an access app to secure entry, so if boy have arrived from overseas and you don't have cell coverage then you are in trouble. It took us two hours to gain access to the apartment and that was only via the assistance of some residents. There is secure underground garage parking which is great but access requires you to get out of the car use your app to access the control pad to then open the gate, regrettably by the time you get back to your car the gates have already started to close again - sometimes you can get in other times you have to repeat the process - if there are two of you then you can use your passenger to trigger the gate whilst you then drive through.

Stayed 8 nights in Mar 2024

10/10 Excellent

Elizabeth

May 1, 2025

Liked: Cleanliness, room comfort, communication

Nice

Always a pleasure to stay here

Stayed 7 nights in Apr 2025

10/10 Excellent

John

Mar 6, 2025

Liked: Cleanliness, room comfort, communication

Best deal

Good place for the price

Stayed 21 nights in Feb 2025

10/10 Excellent

Elizabeth

Oct 10, 2024

Liked: Cleanliness, room comfort, communication

Great location

We always stay here when in the area. Our only irritant was the latch app key system, always a pain, but once we got in we enjoyed it.

Stayed 4 nights in Oct 2024

10/10 Excellent

TAKANOBU

Aug 6, 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

We enjoyed this trip at this apartment.

Stayed 10 nights in Jul 2023

2/10 Terrible

Reece

Oct 22, 2025

Disliked: Cleanliness, room comfort, communication

The check in insurrections are by far the worst I’ve ever had. This also isn’t the “global luxury suites” - I put that into my maps and I was walking around the wrong apt complex for 45 mins trying to call customer support who was absolutely useless and rude until I finally realized the global luxury suites on maps is not the right place. Then when I finally got to the right place which was another 20 min drive away, the app didn’t work and there were no instructions on what elevator to use and how to get into the building which took another hour. The bed was extremely uncomfortable as well. Highly don’t recommend staying here.

Stayed 3 nights in Oct 2025

10/10 Excellent

Steve

Feb 11, 2023

Liked: Cleanliness, amenities, property conditions & facilities, communication

I liked that it had washer and dryer in room.the room was very nice.

Stayed 3 nights in Feb 2023

8/10 Good

Verified traveler

Dec 20, 2021

Liked: Cleanliness, room comfort, communication

Excellent place. Convenient location. Will used again. Mattress little bit too hard for my likeness. Overall, highly recommended

Stayed 2 nights in Dec 2021

10/10 Excellent

sung

Nov 30, 2023

Liked: Property conditions & facilities, communication

Cleaness!!

Stayed 6 nights in Nov 2023

10/10 Excellent

Kevin

May 18, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

No spices. Limited cookware

Stayed 3 nights in May 2024

2/10 Terrible

Janelle

Feb 15, 2025

Liked: Cleanliness

Disliked: Communication

Does not match picture on listing. No front desk; no one answers the customer support phone numbers. Not enough towels or blankets. This listing was inaccurate and very disappointing.

Stayed 5 nights in Feb 2025

6/10 Okay

andy

Jun 20, 2023

Liked: Cleanliness, amenities, property conditions & facilities

Clean and good location but no actual person to check in and the app that was provided few hours before your check in time was unreliable at times which was bit frustrating. Could not request extra towels since they did not have anyone on site.

Stayed 3 nights in Jun 2023

8/10 Good

Colette

Oct 31, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Garbage disposal did not work.subtle rumbling all day and night- off and in. Not sure if it was trucks outside, the elevator or garbage shire. Not noticeable with tv on, but noticeable at night. Electronic locks were confusing.

Stayed 8 nights in Oct 2024

2/10 Terrible

Verified traveler

Oct 23, 2022

Disliked: Room comfort, communication

Beware location and access system

Very noisy location, heavybtrafficvfromnEl Camino Real. Very cumbersome use of Latch app. Early check in did not work; cystomer support nit able to solve issues. Waited three and half hours to get access. Clean apartment and comfortable beds.

Stayed 6 nights in Oct 2022

2/10 Terrible

Bogdan

Dec 22, 2022

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Communication

Agency didn’t work appropriately, they just didn’t give keys

2/10 Terrible

Verified traveler

Feb 5, 2023

Liked: Cleanliness

Disliked: Communication

Not great

Room was ok. No onsite staff. All interaction was via phone or email. Communication was awful. Reply took hours. All communication took multiple contacts, never got the same answer, no one cared. Road noise was so excessive. Beds were crap. Electronic lock system never worked the first time and was excessively cumbersome. Minimal kitchen plates, cups. No supplies. Would not go back.

Stayed 14 nights in Jan 2023

2/10 Terrible

Jianghua

Apr 4, 2022

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Communication

The communication and management were terrible. I was locked out 9pm in the night and no one is in front desk. I couldn't get into the property. I called service hotline, was told someone is coming to help me, nobody showed up. I was stay outside of the hotel for one and half hour. It was cold and horrible experience. service needs some serious improvement.

Stayed 3 nights in Mar 2022

4/10 Poor

Claire

Mar 24, 2023

Liked: Cleanliness

Disliked: Communication

Latch key system made for a horrible experience

Getting into the property was a nightmare. The Latch smartphone locks didn't work. Their system was down the first night and I waited 30 minutes for someone to call me back and manually enter me into the system. The elevators require the Latch app to work and the app requires wifi. Wifi doesn't work in parking garages, so I struggled the first 2 days with getting the elevators to work. Not worth the trouble.

Stayed 3 nights in Mar 2023

2/10 Terrible

Paul

Oct 11, 2024

Disliked: Cleanliness, amenities, property conditions & facilities, communication

I've never been more appalled in my life. This was an expensive rental. I called as i was in the Uber to confirm information for checkin. I was asking to check in 30min early. Was told she would check and call me back...never called back. Went to the 49ers game then to the hotel and couldn't get into the building. Called every number available through the callbox and emails presented and could not get in touch with anyone for an hour as i stood out on the street with my luggage. Ultimately had to book another hotel as it was close to midnight and i needed somewhere to go. This was the second time having issues getting into the building and they refused to refund my stay. STEER CLEAR OF THIS PLACE!

Stayed 3 nights in Sep 2024

4/10 Poor

Janet

Nov 13, 2023

Disliked: Communication

The property requires two apps to enter: the latch app and another one developed by the property. The instruction and code for the latch app never arrived - even after we contacted the property. My apartment uses latch and I have no issue receiving any related info except for this property. For the other app, there was always a "cannot connect to server" error message, preventing us to do anything. We ended up booking another hotel and since this payment was not refundable we basically wasted a few hundred dollars. Communication is way faster if you let Expedia customer service contact the property for you - we told the property about the check-in issue in the morning and there was no response until we contacted Expedia.

Stayed 3 nights in Nov 2023

10/10 Excellent

Mary

Nov 12, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply beautiful room

The room was in a fully furnished, brand new apartment building. It was a great way to spend a business trip in which I was traveling with a friend, as we each had our own rooms and bathrooms. The room was utterly gorgeous and very comfortable. It was like having a second home on a business trip. I'd definitely stay here again. Because this isn't a standard hotel, the check in process was a bit different, and could have been simpler. For example, after booking, i received about 5 different emails, each of which expected me to do something different (e.g., notify them how many keys I'd need, or whether I needed parking accommodation). If I had missed even one of them, then check in might have been more challenging. Once I arrived, I could pick up keys from a lock box and head up to my room. Instructions never mentioned that there were two elevators and that there was literally no way to get to my room from the elevator I first chose. I circled the floor for a solid 10 minutes confirming I wasn't crazy. Then I had to physically go to the apartment office to get parking instructions, because despite providing information that I'd need a parking spot, no info was given. Turns out there were no restrictions on parking despite each spot being numbered. Another confusing step was that, despite having received paperwork, there was no mention of my room number on it anywhere. I had to go to the apartment office to ask for help. Quieter than a hotel, but not without noise

2/10 Terrible

Gianna

Sep 21, 2022

Disliked: Communication

One of the worst experiences but no one to blame because everything is done through two poorly set up apps. When we had stayed here a few years ago, it was not that simple, either, but at least there was a key waiting for us to enter the room once we figured out how to park the car in the garage. We were pleased with our stay and the amenities and the double suite we booked. It was like living in an apartment. The full-size kitchen was convenient, and it felt like we were staying in a home vs a hotel. Unfortunately, I cannot review our current stay because we could not figure out how to even get through the gate to park the car. We could see our parking spot, but we had no idea how to get through the gate. The internet was a Catch 22 as we could not access the instructions without walking out of the garage, yet we needed the internet connection to attempt to open the gate using their new latch system. It was a comedy of errors! Additionally, we did not know that picking up a key was no longer required. They should update this information and not send it as an attachment via email. We assumed the entire time that we would be picking up a key once we figured out the gate. Nobody picked up the so-called 24-hour help line. By this time, it was close to midnight. Exhausted to the bone, we left and went to another hotel. Global refuses to refund us for this farce!

Stayed 3 nights in Sep 2022

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