Find hotels in Monticello, Fort Worth

"I am writing to express my deep dissatisfaction with my hotel stay during spring break. Unfortunately, the experience was extremely unpleasant from the moment we arrived. When we entered the lobby, there were multiple people hanging around inside and outside who did not appear to be hotel guests. The front desk employee openly stated that she did not care if they were there as long as no one reported them. This immediately made us feel uncomfortable and unsafe. Additionally, the elevator was not working. When we asked about assistance with our luggage since we were staying on the second floor, the front desk clerk simply told us to “try our best” to get up and down and offered no help. Once we entered the room, it was clearly not properly cleaned. There were no towels in the bathroom, and the bed had a very strong body odor smell. During the night, the alarm system started going off. When we called the front desk to ask whether we needed to evacuate, the employee was extremely rude and told us we just needed to deal with it while she tried to turn the alarm off. The next morning I reported that the room had not been cleaned, the bed linens smelled, and there were still no towels. We left for the day expecting it to be addressed. When we returned that afternoon, nothing had changed. The bed still smelled and there were still no towels provided. To make matters worse, the ice machine area was filthy. Buckets were sitting outside the machine and there was debris floating ar"

"The room was clean, the hotel was pet friendly, and most importantly it felt safe. "

"This is a good place. Need to pay a bit more attention to cleaning and vacuming"

"Good place. Just need to clean and vacuum better. But better then most places"

"We checked in late. Booked a king room with balcony. Had to switch rooms at 130am. The toilet don’t flush. The shower head was falling off. The room was not very clean. I was really upset that our room wasn’t to a check in standard. When we switched rooms. I got downgraded to a double bed room. No balcony and got a bathtub instead of glass shower. The room had a beeping sound coming out of the outlet. We couldn’t figure out how to turn it off. And we had to put pillows over the outlet. The whole hotel smelled like pot. This hotel does not live up to the Hilton standards at all. I was told the property manager would be contacting me for a refund on the downgrade and that never happened "

"We inly stayed over night but I will be staying again the next time Im in Ft. Worth. The property was very modern and clean. The room was also very nice and clean. "

"I stayed at the Hyatt beginning March 20 while taking my three-year-old daughter to Peppa Pig World to celebrate her birthday. Upon arrival, the front desk associate (a young man) was very kind, attentive, and made check-in quick and easy, which I really appreciated after traveling. Later that evening, around 10:30 PM, I realized our room did not have any hand towels or face towels. I went to the front desk to request those items, along with an extra comforter for my daughter. I was informed by a staff member (I believe her name was Palin) that laundry had not been completed for the past two days, so they were out of hand towels, face towels, and additional comforters. Unfortunately, we had to make do with what we had that night. During the night I woke up to find a roach on the ceiling, which was very concerning. I reported this to the front desk early that morning and showed them a photo. The staff responded quickly and were attentive in addressing the issue, which I appreciated. Overall, the experience was mixed. While some staff members were helpful and professional—especially the gentleman who assisted me at the end—there were clear issues with basic necessities not being available, as well as cleanliness concerns. I’m grateful for the efforts made to resolve things, but I do wish things were a little better. "

"Very clean and great location "

"Room was good. Didn't come by to clean the room. AC worked well. Staff was good and gave me towels when i went to ask for them."