There are some good things about the property. The unit is a good size and, from a casual or superficial view, clean (that is to say that it was mopped and tidy). Our entire experience was spoilt by the fact that the AC in the master bedroom was not working at the very start of our stay - the lack of AC rendered the master bedroom simply unusable (it literally was like a sauna - if you showered, you would be dripping with sweat before you could get dressed). I understand that problems can arise, However we were booked for a 2 week stay and it is clear that the units had not been checked to our arrival. This was compounded by the fact that the state of the units was deplorable - the filters were literally caked/carpeted in dust. When this was pointed out to the owner, her reply was that the units were scheduled to be cleaned AFTER our visit. This was poor maintenance practices - while this may not have caused the issue, had the units been serviced BEFORE our visit (which was clearly required by the state of the unit) the issue would have been picked up. The issue was eventually rectified two days later (after 2 attempts to sort it out). The owner initially offered 2 complimentary nights during our stay or at a later date - when we said we would accept 2 nights during the stay and asked about the refund for those nights, she clarified that it would be 2 additional nights. This rendered the offer pretty meaningless. She has since refused to provide any compensation.