サンデッキ
利用可能日を確認

シークレッツ ワイルド オーキッド モンテゴ ベイ - ラグジュアリー - 大人限定 - オールインクルーシブの口コミ

5 out of 5
シークレッツ ワイルド オーキッド モンテゴ ベイ - ラグジュアリー - 大人限定 - オールインクルーシブ
Lot 59A Freeport, Seawind Key Investments Ltd, Montego Bay, Saint James

口コミ

8.2

とても良い

評価 10 - 1002 件の口コミ中 485 件が非常に良い" "
評価 8 - 1002 件の口コミ中 269 件が良い" "
評価 6 - 1002 件の口コミ中 124 件が普通" "
評価 4 - 1002 件の口コミ中 60 件が不満" "
評価 2 - 1002 件の口コミ中 64 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Hank、シカゴ

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフのサービスが素晴らしい。 客数も適度で、プールサイドの場所取りも 必要なく、ゆったりと過ごせた。
2019 年 12 月に 4 泊滞在
jefferyからの返信 (投稿日 : 2020 年 3 月 5 日)
Dear Hank: Thank you for sharing your feedback with us. We truly do appreciate your kind comments about the staff and property. Secrets Wild Orchid will certainly ensure that these are well maintained and even improved. It was a pleasure hosting you and we are looking forward to your next visit. Kind regards, Jeffery Wallace

6/10 (普通)

Alexis Israel

カップルで旅行, 家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Upon arrival a staff asked what I needed, I asked for another drink and her response was… it’s raining you go get it. I was appalled and questioned my hotel selection. Bottom tear alcohol selections. Cleaning service was VERY pushy On checking out at 12 on a Monday… overall enjoyed Jamaica but expected better service for the price point.
2024 年 5 月に 6 泊滞在

10/10 (非常に良い)

Jose

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff, good amenities
2024 年 5 月に 4 泊滞在
Jodian Bucknorからの返信 (投稿日 : 2024 年 5 月 27 日)
Hi Jose, Thank you for your excellent review. We are delighted you had an amazing time with us. We hope you will return soon.Regards,

10/10 (非常に良い)

Eric

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Definitely had everything to offer. Already planning to go back.
2024 年 5 月に 3 泊滞在
Jodian Bucknorからの返信 (投稿日 : 2024 年 5 月 24 日)
Hi Eric, We are delighted we met your expectations and we hope you will be visiting us soon. Regards,

10/10 (非常に良い)

olivia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I enjoyed my stay there
2024 年 5 月に 4 泊滞在
Jodian Bucknorからの返信 (投稿日 : 2024 年 5 月 24 日)
Hi Olivia, We are happy you had an amazing time with us. We hope you are panning to visit us soon. Regards,

2/10 (非常に不満)

Wendy Leah

カップルで旅行
気になった点 : スタッフとサービス
I will never return to this or choose any Hyatt property. After a potentially serious security incident, an untruth was shared with by the attending security officer. During my stay, despite repeatedly asking, I was never given an explanation as to the reason he did that. I had contacted security staff, and met with the security and concierge manager for a response. My post-stay Hyatt complaint related to the actions and inactions of staff and management was referred back to the hotel. I was finally informed by the Guest Relations manager that it, ie., the officer's shared misinformation, "was not best practice" and would be handled with the team member. My unresolved complaint about the concerning behavior of the Concierge manager stands. The end result of my written complaint to Hyatt, was an offer from the hotel for me to be upgraded with preferred club/butler amenties on a future stay in an "opportunity to serve me better." Because my holiday was spoiled and my trust lost in the Secrets/Hyatt brand, I do not want to return to the property. Their unsatisfactory final offer" stands and a refund for that 4 night stay refused. According to Hyatt Consumer Affairs, it is only the property's decision. Therefore, a guest can have an unhappy stay, and be invited back to the place they know you can't trust. No thank you. I will return to staying at Bonvoy properties where I have over 537 loyalty nights. I can trust Bonvoy!
2024 年 4 月に 4 泊滞在
Jodian Bucknorからの返信 (投稿日 : 2024 年 5 月 10 日)
Hi Wendy Leah, Your review shows that your experience was not the best and we regret that this was so. It would have been lovely to if we were able to resolve your issue(s) during your stay. Nonetheless, our team will continue working to improve our overall standards so that our guests are happy and satisfied.The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Regards,

2/10 (非常に不満)

Cierra

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Came to Jamaica for a surprise family trip and was absolutely devastated by how terrible of an experience this trip was! My family paid over $2,000 to stay in the preferred wild orchid side of the resort.the preferred section is supposed to have updated rooms, a private beach and other amenities well our rooms smelled of mildew, had stains in the bed and the furniture was broken! Our shower also leaked constantly on the floor because the grout was missing! Also the staff was racist and ignored my family multiple times! There were occasions where we would go to the bar or see live entertainment and white people that came in after us were greeted promptly while it took over an hour for anyone to even offer us a water! As a black family we were so excited to experience our vacation but it was so sad to see the micro-aggressions from the staff! A white person would be in line behind us and the staff would go right over to them and ignore us! This happened numerous times during our stay and we were deeply disturbed by this! Staff members would also tell us to move from areas we paid for to make room for other white People. it began to rain and one of our family members was pregnant so walking around to eat dinner wasn’t safe for her to do in the rain and we requested the golf cart transportation which we were supposed to receive but they never came and we were told to just walk! Afterwards we saw other people being picked up which proves that golf carts were available!
2024 年 5 月に 2 泊滞在
Jodian Bucknorからの返信 (投稿日 : 2024 年 5 月 8 日)
Hi Cierra,Thank you for choosing Secrets Wild Orchid for your holiday destination and sharing your comments with us. Our team takes pride in extending the warmest hospitality and regrets that this was not fulfilled for you. . It would have been lovely to know what the challenges were so they could be fixed during your stay. Nonetheless, our team will continue working to improve our overall standards so that our guests are happy and satisfied. We hope you will give us another chance to make this right if you choose to visit us again. Regards,

10/10 (非常に良い)

Shaun

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great time great environment food was good drinks were cold great place
2024 年 5 月に 3 泊滞在
Jodian Bucknorからの返信 (投稿日 : 2024 年 5 月 7 日)
Hi Shaun, Thank you for your excellent review. We are delighted you had an amazing time with us. We hope you will return soon.

4/10 (不満)

Al Aziz

気になった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在
Jodian Bucknorからの返信 (投稿日 : 2024 年 5 月 2 日)
Hi Al Aziz, Thank you so much for choosing Secrets Wild Orchid Montego Bay as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. Regards,

8/10 (良い)

Shanalee

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property grounds are lovely and well kept. The room we stayed in was spacious however the bathroom shower area needed a little updating. Otherwise it was a great stay and the food was good.
2024 年 4 月に 2 泊滞在
Jodian Bucknorからの返信 (投稿日 : 2024 年 4 月 30 日)
Hi Shanalee, Thank you for sharing your recent review of your stay with us. We are happy you had an amazing time with us. We look forward in welcoming you home soon.

10/10 (非常に良い)

Nicole

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I recently had the pleasure of staying at Wild OrchidResort and it truly exceeded all expectations. From the moment I arrived, I was greeted with warmth and hospitality. The resort's stunning architecture seamlessly blends with the natural beauty of its surroundings, creating a serene and luxurious atmosphere. The accommodations were nothing short of spectacular. My room was spacious, elegantly furnished, and offered breathtaking views of the ocean/mountains/whatever the surrounding landscape is. The attention to detail was evident in every aspect, from the plush bedding to the carefully curated amenities. One of the highlights of my stay was the exceptional dining experience. The resort boasts a diverse range of culinary options, from gourmet fine dining to casual poolside fare. Each meal was a culinary delight, with fresh, locally sourced ingredients and innovative presentations. The resort's facilities are second to none. Whether relaxing by the infinity pool, indulging in a rejuvenating spa treatment, or participating in the various recreational activities offered, there is something for everyone to enjoy. What truly sets Wild Orchid Resort apart, however, is the impeccable service. The staff members are incredibly attentive, anticipating your every need and ensuring that your stay is nothing short of perfection. Overall, wild Orchid offers a five-star experience in every sense of the word. It's t!!!!!!! You will not be disappointed!
2024 年 4 月に 4 泊滞在
Jodian Bucknorからの返信 (投稿日 : 2024 年 4 月 30 日)
Hi Nicole, Thank you for sharing your recent review of your stay with us. We are happy you had an amazing time with us. We look forward in welcoming you home soon.

10/10 (非常に良い)

marvin

2024 年 4 月に 2 泊滞在
Jodian Bucknorからの返信 (投稿日 : 2024 年 5 月 13 日)
Hi Marvin, I am delighted you had an amazing time with us. We hope you will visit us soon. Regards,

8/10 (良い)

Nicardo

2024 年 4 月に 2 泊滞在
Jodian Bucknorからの返信 (投稿日 : 2024 年 5 月 10 日)
Hi Nicardo, Thank you for your rating. We are happy you had a lovely stay and hope you will visit again soon.Regards,

8/10 (良い)

Todd

良かった点 : 清潔度
2024 年 4 月に 5 泊滞在
Jodian Bucknorからの返信 (投稿日 : 2024 年 5 月 7 日)
Hi Todd, Thank you for your lovely review. We are delighted you had an amazing time with us. We hope you will return soon.

10/10 (非常に良い)

Francenis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Beautiful beach, great service, amazing food. The only thing I will point out is the building is a bit old.
2024 年 3 月に 3 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Francenis,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

6/10 (普通)

Hamik

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Hamik,Thank you so much for choosing Secrets Wild Orchid Montego Bay as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Kind Regards,Shanekqua Campbell

6/10 (普通)

Gurprith

2024 年 4 月に 4 泊滞在
Jodian Bucknorからの返信 (投稿日 : 2024 年 5 月 2 日)
Hi Gurprith, Thank you so much for choosing Secrets Wild Orchid Montego Bay as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. Regards,

10/10 (非常に良い)

Shenee L

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was beautiful. The rooms were beautiful, great staff, the food was not the best part, but the atmosphere was amazing. Definitely a nice getaway.
2024 年 3 月に 2 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

2/10 (非常に不満)

Karen

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
The rooms I was assigned had mold in them. One room also had roaches. My guest and I both got sick. Hotel management offered only half offf of our 3 nights stay. In order to receive the compensation, they required me to sign a liability waiver excluding them from all accountability for any long term damage the mold exposure may cause me. No way. Unacceptable. I will never return to this property.
2024 年 4 月に 3 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Valued Guest,Thank you so much for choosing our resort as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. It is with great sadness we learn you did not have a pleasant experience with us.We assure you the concerns mentioned are not indicative of the norm; we adhere to strict clean complete procedures and a rigid pest control program. We take your feedback very serious and the details you have shared have been passed on to our health and safety team for review and action. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Kind Regards,Shanekqua Campbell

10/10 (非常に良い)

Susan、Ajax

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The beach was private which was really nice. No one was there trying to sell you anything. We also really liked the fact that they would serve you drinks on the beach. We wished the spa services had been more affordable. Even with the coupons they were still way out of our price range.
2024 年 4 月に 7 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Susan,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

10/10 (非常に良い)

Bryon

2024 年 3 月に 4 泊滞在
Jodian Bucknorからの返信 (投稿日 : 2024 年 5 月 2 日)
Hi Bryon, Thank you for your excellent rating. We are happy you had an amazing stay and hope you will visit again soon.Regards,

8/10 (良い)

Marissa

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service. Room had quite a few mosquitoes and evidence of incomplete room repairs.
2024 年 4 月に 3 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay. We do apologize for any inconveniences faced while at our resort. We look forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

8/10 (良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 5 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

6/10 (普通)

Janet

良かった点 : 清潔度
気になった点 : 設備とサービス
Property is located at the end of a peninsula and the grounds are beautiful. The buildings are in need of repair.
2024 年 3 月に 7 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Valued Guest,Thank you so much for sharing the review about your recent stay. We are pleased to note that you liked our property.The additional feedback that you have provided is greatly appreciated and will be used to make relevant improvements in the area.We look forward to welcoming you back home for a more memorable experience.Kind Regards,Shanekqua Campbell

10/10 (非常に良い)

Brian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very relaxing
2024 年 3 月に 4 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

10/10 (非常に良い)

Roy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great property
2024 年 3 月に 2 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Valued Guest, Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

10/10 (非常に良い)

Alfred

2024 年 3 月に 4 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

8/10 (良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I enjoyed the stay,
Shanekqua Campbellからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Mark,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

6/10 (普通)

Reginald

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
2024 年 3 月に 7 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Valued Guest,Thank you so much for choosing Secrets Wild Orchid Montego Bay as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Kind Regards, Shanekqua Campbell

10/10 (非常に良い)

Sharon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were blown away by the property! The views were breathtaking. The staff was the Best. Everyone was very friendly and helpful of all of our needs not to mention they were a ton of fun!
2024 年 3 月に 5 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Sharon,Thank you for sharing the review of your recent stay with us. We are delighted to know that you enjoyed your stay.We look forward to welcoming you back home in the future.Kind Regards,Shanekqua Campbell

10/10 (非常に良い)

JAIME ANDRES

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel overall was great, very good hardware, clean, great (although narrow) beach... i would improve the offer in the a la carte restaurants, but i liked the hotel.
2024 年 3 月に 3 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Valued Guest,Thank you for sharing the review of your recent stay. We are truly delighted to know that you enjoyed your time with us. The additional feedback that you have provided is greatly appreciated and will be used to make relevant improvements in the area.Kind Regards,Shanekqua Campbell

8/10 (良い)

Richard

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Grounds were good. The only negative critique was that we had a rehearsal dinner reservation for a small group the food took long in between courses, one of the plates meal was not cooked properly and the attention to our table should have been more personalized and well staffed as we were a specific wedding group.
2024 年 3 月に 2 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Richard,Dear Valued Guest, Thank you for providing feedback on your recent experience at our resort. We are thrilled that you enjoyed your time with us and the majority of your stay was to your liking. We have also noted your comments regarding areas you did not view as exceptional. It is unfortunate that you did not enjoy all our dining options and the experience. Our chefs are extremely flexible and accommodating and would have be happy to turn around any dissatisfying experience. Thank you for taking the time to share, your feedback is truly valuable and we hope to have the opportunity to redeem your confidence in your resort and services in the future. Kind Regards,Shanekqua Campbell

8/10 (良い)

Kathy Lee

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fabulous setting! I would rate everything about this property an A . Unfortunately the food I would rate a C-
2024 年 3 月に 4 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Kathy Lee, Thank you so much for sharing the review about your recent stay. We are pleased to note that you liked our property.The additional feedback that you have provided is greatly appreciated and will be used to make relevant improvements in the area.Thank you again for visiting Secrets Wild Orchid and we look forward to welcoming you back home for a more memorable experience.Kind Regards,Shanekqua Campbell

10/10 (非常に良い)

Brandon

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff across the board were all polite and very helpful. Everyone was so positive and great to talk to. The hotel has a traditional yet upscale appeal. I would book the associate property next door the next time around, it's a bit more modern and party where this location has the chill relaxed vibe. With the VIP experience you have access to all of the properties which are are amazing. The private beaches are all in pristine condition with amazing views.
2024 年 1 月に 4 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Brandon,Thank you for choosing Secrets Wild Orchid and for sharing your feedback with us. The resort truly appreciates your kind comments about the team members, and overall amenities at the property. We will certainly ensure that these are well maintained and constantly improved. It was a pleasure hosting you and we eagerly look forward to welcoming you back home very soon.Kind Regards,Shanekqua Campbell

6/10 (普通)

Kyle

カップルで旅行
良かった点 : スタッフとサービス
The beaches are narrow. Our room overall was large and clean except where the room safe is located. I went to pull down a bundle that we thought were extra blankets and the dust fell down like snow and there is an air vent up there that has never been cleaned.The bathroom could use a remodel and just not a coat of paint. The outside properties are beautiful and well maintained. And evey hallway that you walk aound offers a beautiful view of Montego Bay
2024 年 3 月に 5 泊滞在
Serene Lloydからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Kyle,Thank you so much for sharing the review about your recent stay. We are pleased to note that you liked our property.The additional feedback that you have provided is greatly appreciated and will be used to make relevant improvements in the area.Regards,Serene Lloyd

10/10 (非常に良い)

Travis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Serene Lloydからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Valued Guest,Thank you for choosing our resort for your recent vacation, we hope that you enjoyed your stay with us. Regards,Serene Lloyd

8/10 (良い)

Anthony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was clean, staff was very friendly. Food was pretty good, it was hit or miss on each restaurant but overall everything was good. Highly recommend, would go back to secrets wild orchid
2024 年 3 月に 5 泊滞在
Serene Lloydからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Anthony, Thank you for choosing our resort as your vacation destination. We are delighted you enjoyed your stay. We look forward to welcoming you back home in the future.Regards, Serene Lloyd

4/10 (不満)

Scott

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Unfortunately w/ in the first 5 mins our stay was Negative. As my fiance parked our rental car the 1 female at the Bell Hop stand around 5pm on Feb 23rd asked me if Id like a VIRGIN DRINK. I was polite and said no thank you. I had turned 46 the previous week & knew she had offered ne only a non alcohol drink because she ASSUMED I was pregnant. Im NOT pregnant!!! We then walked inside and the lady checking us in offered me/us champagne. I mentioned the incident & that i was extremely offended. At sych a high price point they better be giving me a baby gift if they think im pregnant. Again at 46yrs old Im not pregnant & this woman had no right to publicly humiliate me by her comment stating that i could only drink a virgin beverage. It affected the rest of our stay & affects me now a wk later. I expect a cheap motel employee to be careless, but never ever should i be body shamed when Im paying so much a night. The place was beautiful. The food was terrible at ALL the restaurants & you have to demand the bartenders make your drinks w/ decent alcohol. If not its cheap & tastes terrible. I actually had to demand they remake a drink w/ good tequila for a female i met at the pool. It was a huge humiliating disappointment staying here. If you need to go on a forced diet stay here The staff & food will make sure you starve.
2024 年 2 月に 2 泊滞在
Serene Lloydからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Scott, Thank you for taking the time to share your review of your stay. It seems there were some aspects of your stay that you enjoyed, but there may have been some areas that you were not completely satisfied with. We have always sought to recruit socially engaging employees with pleasant personalities, as we are fully aware that our team members are our greatest assets, so it is disheartening if you felt like your experience did not reflect this. Training continues to be a vital part of our improvement plan and as such, we have shared your feedback with our management team for action as required. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity.Regards, Serene Lloyd

10/10 (非常に良い)

Diamond、Stamford

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved everything about this hotel. Although we had a short stay the staff made us feel at home. We enjoyed every moment about it.
2024 年 2 月に 2 泊滞在
Serene Lloydからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Diamond, We are delighted your stay with us was a great one. It was a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

10/10 (非常に良い)

Tyler Raymond

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would recommend to everyone!!!! Staff is so kind and helpful. Is a very clean resort and love that you can walk to all the other resorts. Good entertainment and view is 10/10. My girlfriend and I went for a get away and will definitely be back!
2024 年 2 月に 5 泊滞在
Serene Lloydからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Tyler, We are delighted to read you had such a great stay with us. It was a pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

10/10 (非常に良い)

Mary Sung

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were so friendly!
2024 年 2 月に 3 泊滞在
Serene Lloydからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Mary, Thank you for sharing your feedback and thank you for choosing our resort. It was a pleasure hosting you and we look forward to welcoming you back home in the future.Regards, Serene Lloyd

8/10 (良い)

Dawn

2024 年 1 月に 5 泊滞在
Shanekqua Campbellからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Dawn,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

10/10 (非常に良い)

Catherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Well worth the trip! It was a lovely, quiet property. All the staff were amazing.
2023 年 12 月に 6 泊滞在
Serene Lloydからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Catherine, We are delighted to note you had a great stay with us. It was pleasure hosting you and we look forward to welcoming you back home in the future. Regards, Serene Lloyd

10/10 (非常に良い)

Brittany

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a beautiful resort but most of all the staff was amazing!! SO friendly and accomodating.
2024 年 1 月に 3 泊滞在
Serene Lloydからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Brittany, It is such a pleasure to read you had a great stay with us. We hope to welcome you back home in the future. Regards, Serene Lloyd

8/10 (良い)

Larry

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was going great until we saw a roach in our room
2024 年 1 月に 3 泊滞在
Serene Lloydからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Larry, Thank you sharing your review. We are pleased we were able to meet most of your expectations on vacation with us. The additional detail is certainly not the norm at our resort and although an apology will not change your experience at our resort, please know that we extend it with all sincerity.Regards, Serene Lloyd

10/10 (非常に良い)

Kathleen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely beautiful staff fabulous room great spa facilities unbelievable restaurants wonderful
2024 年 1 月に 2 泊滞在
Serene Lloydからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Kathleen, We are delighted to read you had such an amazing stay with us. We hope to welcome you back home soon.Regards, Serene Lloyd

8/10 (良い)

Cathleen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 4 泊滞在
Serene Lloydからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Cathleen, Thank you for rating our resort. It was a pleasure hosting you and we look forward to welcoming you back home. Regards, Serene Lloyd

10/10 (非常に良い)

Diane

家族旅行
良かった点 : 設備とサービス
The resort had beautiful beaches and lovely grounds
2024 年 1 月に 5 泊滞在
Serene Lloydからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Diane, We are delighted you enjoyed our resort. We look forward to welcoming you back home in the future. Regards, Serene Lloyd

10/10 (非常に良い)

Christina、Muskego

2024 年 1 月に 7 泊滞在
Serene Lloydからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Christina, Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home.Regards, Serene Lloyd

10/10 (非常に良い)

SHONALI

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The beach was beautiful compared to other properties in Jamaica.
2023 年 12 月に 4 泊滞在
Serene Lloydからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Shanali, Thank you for choosing our resort as your vacation destination. We are delighted to read you enjoyed your stay with us especially our beach. We hope to welcome you back home once more in future. Regards, Serene Lloyd